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There are newer employer reviews for ADT Security Services

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Helpful (3)

It was a great opportunity but the pay scale was not worth the amount of work involved

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Residential Sales Representative in Fremont, CA
Current Employee - Residential Sales Representative in Fremont, CA

I have been working at ADT Security Services full-time (Less than a year)

Doesn't Recommend
Positive Outlook
Approves of CEO
Doesn't Recommend
Positive Outlook
Approves of CEO

Pros

You had a lot of flexibility with your schedule. You kinda were your own boss (kinda). My team was a great team of sales people that were really a honest group of people. We were also ADT corporate not dealers.

Cons

pay (commission only), your pay was effected by things you had no control over (i.e. you sold it, but install team messed up something, the paycheck that was effected was yours not the installer).

Advice to Management

Help improve the pay scale, and set reasonable expectations

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  1. Helpful (3)

    WAAAYYY too many sub-par/unintelligent employees dealing directly with customers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Jacksonville, FL
    Former Employee - Sales in Jacksonville, FL

    I worked at ADT Security Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Semi-decent pay. Can't really think of anything else good to say and this space requires a 20 word minimum....so I'll keep typing until I get 20 words to fill this space.

    Cons

    I did phone sales in their main corporate call center on basic salary plus commission. Started at the bottom making less than unemployment pay, and worked my way up to 50-60K range.

    We work 8.5 hour shifts, and about 95% of the year, they turn your 15 minute breaks into 10 minute breaks, which barely gives you enough time to walk to the break room, grab a snack, and get back on the phone (these 10 minutes lost each day adds up to an extra 40 hours a year they'd get out of us, yet not compensate us for). You have to be on the phone for 90% of your shift (including your breaks and 30 minute lunch...which means you get 6 minutes per hour to make notes in accounts, use the restroom, catch your breath, etc.). Not out of reach, just makes for a very 'nose to the grindstone' day. Each time you change positions, you get bumped to the back of the scheduling bid. Which means if you have seniority/years with the company and work a 9am-5pm shift, but you want to try a different department, you have to work 4pm-12midnight shift for months. This doesn't work too well for most people that have actual lives.

    If/when you get sick, you typically get laryngitis because of the constant talking, and you only get five days a year to be out sick (laryngitis typically last 3-4 days). Once you go over those five days you'll get points, which eventually leads to termination. So get sick twice a year and you're pretty much done. That being said, no one has any sick time the last few months of the year and EVERY ONE comes to work sick, spreading germs and eventually getting others sick. There is no such thing as an unpaid sick day at ADT, so once you go over your five day: bye-bye.

    You also have to get a certain amount of sales each day to meet stats in order to keep your job. Not a big deal at all IF (huge IF here) the calls that came to you had anything to do with your department. Most calls that come in directly from customers are great, but we get about 85% of our calls from other departments/buildings that literally have NOTHING to do with the stat we're supposed to meet to keep our job.

    There's now a lot of regions that are "no phone sales" that used to be sellable when the stats were created. These calls can kill a sales reps attitude and work performance as they make next to nothing dealing with these customers and are not available to take calls where they actually could be making money for themselves and the company.

    The company uses extremely outdated programs to gather information/create sales which also hurts efficiency and overall makes the company lose money. There are WAY too many different programs that have to be accessed to view all aspects of each account. If they updated their software to something more efficient, and each sales rep made JUST ONE more sale a day, it could add up to millions in revenue each year for the company (more than enough to cover the cost of a software update over a couple year period). They also now wants sales reps to do billing reps job (cancel service), which again adds up to even more precious time where sales reps could actually be making money for the company.

    There are many people in this company who just work on basic salary (non-commissioned employees in monitoring centers/tech support/NDC/billing/CSG) and transfer frustrated customers somewhere else just to get them off their phone. We're here to make sales, not correct other departments mistakes. This, in turn effects the customers, making them more frustrated because it's the seventh time they were transferred and they end up canceling their service because we can't help them with their issue (it also ends up effecting sales peoples attitudes/work performance which has the potential to make the company lose even more money/customers). My advice is simple here: have monthly/quarterly up-training for employees to help them actually help the customers and get the right people on the phone to efficiently/effectively help customers.

    There are no Christmas bonuses, no holiday gatherings, no moral building efforts, no up training, not really anything to foster a good, healthy working environment. The company only really cares about flipping employees faster than IHOP can flip pancakes. This way they don't have to pay people full commissions (it takes months to build up a commission baseline), they save a little bit of money a year, and get a fresh new group of clones to come learn their antiquated system, frustrate customers, and eventually upset customers to the point of canceling service. In my estimation, the company is on a downward spiral if they continue running their business this way. Letting 'green' employees that know little to nothing about your horribly inefficient operating systems and deal with customers is not what I'd call the way to create world-class customer service. Business 101 people: it takes less $ to keep existing customers than it does to create new ones.

    Advice to Management

    Read everything I wrote above, and consider changing at least 2-3 of the things I mentioned. Create a way to make employees feel valued instead of making them feel like they're constantly worrying about the chopping block for not meeting stats they have little to no control over. I think you'll find you can actually begin to create more customers, and not just break even with the amount of new customers vs. the amount of people who cancel their service every day.


  2. Helpful (3)

    Screw The Customers...Wheres my bonus??

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Fort Washington, PA
    Current Employee - Technician in Fort Washington, PA

    I have been working at ADT Security Services full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good benefits, 401k matched by company, no complaints.

    Cons

    No paid sick time until 5 years on the job. if your sick you have to use vacation time. Management has no clue. National dispatch is a joke. non supportive managers on solving customer issues. Too many bean counters worried about decimals and reports instead of satisfying customers. 45% of the company's business are installed by dealers with no oversight and could care less about a quality install in which theyre only responsible for 30 days anyway.

    Advice to Management

    Listen to the techs. they have far better insight on what the customers want. Stop being so bonus driven and install quality systems with properly trained techs.


There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

See Most Recent

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