There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

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Helpful (1)

Commercial Sales

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Core Commercial Account Executive in Los Angeles, CA
Former Employee - Core Commercial Account Executive in Los Angeles, CA

I worked at ADT Security Services full-time (More than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Excellent team attitude, experienced reps always available to assist newer reps
Excellent training program
Training wage for first 3 months (similar to being paid a commission on top of salary while you train)
Excellent web tools for CRM and product information
Excellent benefits

Cons

Very high quotas and pressure for the amount of commissions paid
Worked for 3 sales mgrs in 2yrs in same dept
Install techs dragged installs out to accumulate more hours affecting rep's relationship w/ customer

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  1. Helpful (4)

    No Salary .. Poor Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Sales Representative in Miramar, FL
    Current Employee - Residential Sales Representative in Miramar, FL

    I have been working at ADT Security Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Benefits .. Decent Office .. Good Co Workers.. Decent Uniforms .. but the real message is that's about all that is good about this position..

    Cons

    Basically you spend your gas ,wear and tear of your vehicle and compensation does not match your out of pocket expense. ( 75 a week and you spend 200 just on Gas !! )
    Alot of Door to Door, Cold Calling from old List and Mostly DNC numbers.
    Appointments are Controlled by Mgr's and not equally distributed and Mgr's are mostly incompetent cheerleaders and tend to micro-manage by constantly texting or calling you without compensating you for your phone charges ( they assume everyone has a unlimited plan). They don't train you completely of what you need or apprise you of important details to do your job which turns into high turnover once you see your check which they tell you to start is Salary + Commission but that's only to get you in and in 45 days it's Strictly Commission only with up to 6 month of Charge Backs of commissioned paid for cancelled customer order's.
    And most importantly, you are expected to Generate Self Generated New business at 6 a month when even if an account has been dormant for like 10 years it doesn't count and they make it a resale and not give you credit for it.
    Lying to customers is the norm ie : Hidden Fees, Permit Charges, Install Charges so you can imagine customers frustration when they call for the 99 Alarm package that everyone see's on TV and you tell them the total is more like 500 and everything is charged a-la-cart.
    Customer's then turn to you for answers when installation are cancelled without even a courtesy phone call to reschedule from install dept or install tech show up and walk away from jobs because they don't have the parts in their possession.

    Advice to Management

    Reorganize and Make this a Salary Position + Commission and Train your Managers to be Competent ...


  2. I have enjoyed ADT and the people and products.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OUTSIDE SALES in San Diego, CA
    Current Employee - OUTSIDE SALES in San Diego, CA

    I have been working at ADT Security Services full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great sales support, selling a needed product, great coworkers. benefits okay.

    Cons

    employee treadmill. Sales people come and go quickly. Only the strong survive. Installation issues. constant supervision for outside sales.

    Advice to Management

    improve customer service and installation.


There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

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