650 Employee Reviews (View Most Recent)

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I have enjoyed ADT and the people and products.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - OUTSIDE SALES  in  San Diego, CA
Current Employee - OUTSIDE SALES in San Diego, CA

I have been working at ADT Security Services full-time for more than a year

Pros

Great sales support, selling a needed product, great coworkers. benefits okay.

Cons

employee treadmill. Sales people come and go quickly. Only the strong survive. Installation issues. constant supervision for outside sales.

Advice to ManagementAdvice

improve customer service and installation.

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for ADT Security Services

  1. 1 person found this helpful  

    Stay away!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Processor I Contract Services Order Entry  in  Jacksonville, FL
    Current Employee - Processor I Contract Services Order Entry in Jacksonville, FL

    I have been working at ADT Security Services full-time for less than a year

    Pros

    Weekly pay and okay benefits, close to home.

    Cons

    Training is horrible at best. During training more time is spent on the easiest portion of the job and less time on the more difficult aspects. Trainers have no business teaching anyone. Most of the time, trainers are not even able to answer questions. Upper management does not know the meaning of the word respect. Team managers will actual discourage employees from speaking to each other. Reading "important" emails is to be done on your own time, not while on the phone. Communication is a joke. Policy changes are not communicated to the employees on the phone.

    No desire to boost morale in our center. We were actually given an hour off early (had to come in an hour early) on Christmas and New Years Eve and the attitude of management was they were doing us a favor.

    Tools to manage call volume are not used. Then management wonders why service levels are not met.

    Advice to ManagementAdvice

    Learn to appreciate it your employees and show it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing Processor  in  Aurora, CO
    Current Employee - Billing Processor in Aurora, CO

    I have been working at ADT Security Services full-time for more than a year

    Pros

    Stable company, Consistant work load

    Cons

    Low pay, every department micromanged

    Advice to ManagementAdvice

    Trust your employees to get the work done. We are adults not grade school children

    Doesn't Recommend
    No opinion of CEO
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