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1 person found this helpful  

Takes a special type of person to work in sales at ADT

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Residential Resale Representative  in  West Chicago, IL
Former Employee - Residential Resale Representative in West Chicago, IL

I worked at ADT Security Services full-time for less than a year

Pros

*Ipad provided, phone allowance, car allowance
*"model sales call" can help you in general professionally
*Stable company controls the market

Cons

*Terrible leads when cold calling(100 calls expected daily) potential customers where either already customers, angry about previous service, or WRONG NUMBER. Out of 100 calls you might get 2 appointments and 1 of those was either a no show or a cancel.
*Management does not care that leads are poor they just want you to call, no attempts made to improve the quality of leads
*Lots of driving- 30-50 miles for one appointment was normal
*Lots of cancelled appointments that were not discovered until you are sitting in front of the customers home.
*Multiple software systems(3-4) to navigate prior to sales calls
*50-100 cold call door knocks expected daily
*After first 3 months 100% commission
*Outside of the 1 week corporate training, training by manager is spotty at best. To be honest it depends on the manager.
*VERY HIGH TURNOVER

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other Reviews for ADT Security Services

  1. 1 person found this helpful  

    Company downing down the tubes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Sales Representative  in  Winston-Salem, NC
    Current Employee - Residential Sales Representative in Winston-Salem, NC

    I have been working at ADT Security Services full-time for more than 8 years

    Pros

    You can help people and you have freedom to work around your home life.

    Cons

    100% commission. Forced to attend meeting and long training sessions, without pay. They close on holidays so the saleried people get paid but we don't and we can't call jobs in. To much internal competion with call center and dealers. They offer more than corporate can. If you get a chance to work for this company, don't.

    Advice to ManagementAdvice

    You need to rethink your future. Your goal of customer for life should start with reps for life. How can you be happy at meeting and conference calls that 60 % of your sales force has less than 6 months experience. How can you be happy about meeting new hires when you know they won't last more than a few months, even managers want out. To much upper management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    It was good for a while

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead  in  Rochester, NY
    Former Employee - Team Lead in Rochester, NY

    I worked at ADT Security Services full-time for more than 3 years

    Pros

    As a new stand alone company ADT CEO has promised to turn the company around.

    Cons

    ADT's management is constantly looking for ways to get more from their employees and technology, without compensating more. In some instances it cost the employees money. Consider an initiative to automate some calls that normally would have been handled by a live person. This was great, a lower work load, but more people being written up for missing their stats. They can't help that there is no call or alarm for them to handle for 5 or more minutes between calls / alarms.. Management would make changes, but never adjust the expectations of the employees. This has caused some their jobs and others who are still there have lost their performance bonus.

    Advice to ManagementAdvice

    Listen to your front end managers, the ones working with the staff that handles your customer calls.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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