There are newer employer reviews for ADT Security Services

 

It was good for a while

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Team Lead  in  Rochester, NY
Former Employee - Team Lead in Rochester, NY

I worked at ADT Security Services full-time for more than 3 years

Pros

As a new stand alone company ADT CEO has promised to turn the company around.

Cons

ADT's management is constantly looking for ways to get more from their employees and technology, without compensating more. In some instances it cost the employees money. Consider an initiative to automate some calls that normally would have been handled by a live person. This was great, a lower work load, but more people being written up for missing their stats. They can't help that there is no call or alarm for them to handle for 5 or more minutes between calls / alarms.. Management would make changes, but never adjust the expectations of the employees. This has caused some their jobs and others who are still there have lost their performance bonus.

Advice to ManagementAdvice

Listen to your front end managers, the ones working with the staff that handles your customer calls.

Doesn't Recommend
Negative Outlook
No opinion of CEO

634 Other Employee Reviews for ADT Security Services (View Most Recent)

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  1.  

    If motivated, pays well. But with lots of frustration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Sales Representative  in  Oak Brook, IL
    Current Employee - Residential Sales Representative in Oak Brook, IL

    I have been working at ADT Security Services full-time for more than a year

    Pros

    As long as you're fulfilling your quota, you are free to enjoy life as well as work throughout the week. You need to know how to sell well to enjoy stressless benefits like that.

    Cons

    Certain management is unhelpful and behind the times. Any change in procedure is not adapted swiftly and when done so, is often forgotten after a short time period. Inter-department collaboration on mutually beneficial operations procedure is nonexistent.

    Advice to ManagementAdvice

    Adapt creative ideas to fix our problems! Encourage and work with employees who need help at first, don't just throw them out there and hope!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Good benefits and regular pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Training Officer Patrol  in  Chatsworth, CA
    Former Employee - Field Training Officer Patrol in Chatsworth, CA

    I worked at ADT Security Services full-time for more than 8 years

    Pros

    Good benefits and regular pay.

    Cons

    Shift changing in the field, poor communication, management to eager to write up employees, poor training (just meeting state guide lines), lack of advancement, equipment not getting repaired.

    Doesn't Recommend
    No opinion of CEO
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