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Helpful (2)

dead-end

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Account Service Representative II in Jacksonville, FL
Current Employee - Account Service Representative II in Jacksonville, FL

I have been working at ADT Security Services full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

people, one hour lunch, weekdays only

Cons

everything esle like inexperienced immature management

Advice to Management

listen better to your employees, we are the ones in constant conversation with clients, we know what they want better

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  1. Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no pros for this company!

    Cons

    Work
    Pay
    Management
    Mistakes on commission pay!

    Advice to Management

    Show some respect to employees!
    Correct commission pay!

  2. Lots of empty promises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    My manager was awesome, understanding, accommodating to family needs. The schedule was flexible when I needed it due to personal illness and family concerns. The team I worked with were a lot of fun, very diverse, most were supportive of others.

    Cons

    Commission only is a very hard way to live when the company doesn't live up to their promises. The micromanagement and over documentation of all activity some days takes more time than the door knocking or calling actually did.

    Advice to Management

    Revamp your training program to actually teach something other than the model sales call. None of your truly successful employees follow it anyway. Teach actual products one on one or in small groups. Make your employees who are asking for help a priority. If they WANT to improve HELP them!
    If I could have stayed as a part time rep and work another job half time I would have done that while they look for my replacement, but the company won't do that.
    He new mileage program with 13 cents a mile is also a huge loss and insult to employees. Most of your employees do not make enough to take on car payments to actually not LOSE money every time they start the Carr to work for ADT.

There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

See Most Recent

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