There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

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Insufficient Training Process

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Installation Technician in Chicago, IL
Former Employee - Installation Technician in Chicago, IL

I worked at ADT Security Services full-time

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Good pay for unionized technicians

Cons

Training procedures and duration could be better. Offered minimal class room instruction and learned more about online phone gaming than the actual job from the trainer. It is difficult to learn how to set up codes by watching another person. In the beginning of the job it would have been more beneficial to observe less and do more.

Advice to Management

Experience do not equate to a Great Trainer. Management need to realize the importance of selecting the appropriate trainer and possibly rotate on a regular basis for a well rounded trainee.

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  1. Helpful (2)

    Emergency dispatch operator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good coworkers, benefits, available overtime, pay

    Cons

    have to sell your soul to company. Constantly changing policies that benefits the company and in no way the worker. Was great while in college however they changed the scheduling policy so you could no later work around school you had to change your schedule to be around work which is almost impossible depending on your major. Not understanding at all when life happens ie military wife needed time off while husband went active because she had no one to watch their kids on the weekend and they refused to give her off.


  2. Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installer Technician in Houston, TX
    Current Employee - Installer Technician in Houston, TX

    I have been working at ADT Security Services full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Customer service, safety and security of their employees are key factors

    Cons

    100 % commission in the sales dept. Need to have a base salary with a draw would be a better fit.


There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

See Most Recent

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