There are newer employer reviews for ADT Security Services

 

Insufficient Training Process

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Installation Technician  in  Chicago, IL
Former Employee - Installation Technician in Chicago, IL

I worked at ADT Security Services full-time

Pros

Good pay for unionized technicians

Cons

Training procedures and duration could be better. Offered minimal class room instruction and learned more about online phone gaming than the actual job from the trainer. It is difficult to learn how to set up codes by watching another person. In the beginning of the job it would have been more beneficial to observe less and do more.

Advice to ManagementAdvice

Experience do not equate to a Great Trainer. Management need to realize the importance of selecting the appropriate trainer and possibly rotate on a regular basis for a well rounded trainee.

Recommends
Positive Outlook
No opinion of CEO

641 Other Employee Reviews for ADT Security Services (View Most Recent)

Sort: Rating Date
  1. 4 people found this helpful  

    Slowly deteriorated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Boca Raton, FL
    Former Employee - Director in Boca Raton, FL

    I worked at ADT Security Services full-time for more than 10 years

    Pros

    The people, the ones below senior management. There is an attempt to make it a pleasant place to work. Depends on what SLT member leads your team

    Cons

    Satisfying customers is not a goal. Making money is why companies exist. Hiding behind a 3 year contract when refusing to fix a customer issue and denying cancellation is sad.

    Advice to ManagementAdvice

    Remember why folks pay you $40 or more a month

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time for more than a year

    Pros

    I love my managers style and his patient nature.

    Cons

    They are changing to pay on close! Not good!

    Advice to ManagementAdvice

    Stop the pay on close now before its too late.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for ADT Security Services

Worked for ADT Security Services? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.