AGL Energy

  www.agl.com.au
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14 Employee Reviews (View Most Recent)

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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

Pros

Most people are open and easy to approach

Cons

Communication is difficult and approval process complex and tiresome

Advice to ManagementAdvice

Fix the communications issues

No opinion of CEO

Other reviews for AGL Energy

  1.  

    great place to work great benifits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    Pros

    great working conditions and great hours

    Cons

    unforgiving managers, but whiling to help

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Horrific organisation to work for - Retail Energy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst
    Former Employee - Business Analyst

    Pros

    Very good at promoting work life balance. Actively supports the community through several public, and well known programs. Good remuneration which is perhaps slightly better above industry standard. Melbourne office is located directly opposite main train terminal (Southern Cross) and is close to the CBD. You can get recognized if you worked with a team as part of project that did well.

    Cons

    Worked in Retail Energy for just over a year. Was the worst experience of my life and I couldn't wait to leave. Executive heads need to be cleaned out along with some senior managers. Executives have no idea how to run a competitive business in a global environment. Retail Energy did not have an industry standard strategic business plan. Meant that staff below just made things up as they went along. Share price has only moved $1 in 5-10 years which highlights lack of vision by Executive management. Lots of opportunities to consolidate dominance in hugely competitive environment but management have no desire (nor any idea) on how to do so. Lots of arrogance at the senior manager level who love bullying and shaming other staff in public. Saw staff sexually harassed and bullied on several occasions. Senior managers have little or no experience outside AGL. Corporate Facebook page is littered with customer complaints yet Executive publicly refused to do anything about it. Basic business concepts get lost on them. Innovation and new ideas quickly get killed. Executive and senior management hated feedback about their performance from lower level staff. Training is abysmal and targeted towards kindergarten-level intelligence. Most staff have not finished high school or even been to university which came as a huge shock for me when I arrived. Many staff started off in the Call Centre and worked their way up through the ranks over many years into key decision making positions. Nepotistic culture means that only staff that belong to a certain clique get promoted. Clique groups are very close and go out with each other after work and on weekends. No outsiders allowed. Many also have inter-marital affairs meaning you don't know who to trust. No desire by either staff or management to learn industry best practices in customer care, technology or business efficiency. Staff were always late to meetings or didn't turn up to meetings at all. Retail Energy and ISG (AGL's IT Department) were always being held hostage by their technology vendors. Outsource vendors were charging AGL phenomenal consulting fees for poor work. These vendor consultants saw Retail Energy as a bank whereby they could withdraw money at any time. Retail Energy uses SAP CRM5 which has been heavily customized beyond repair despite SAP Consultants advising against such changes. VMO (AGL's project office) refused to provide assistance and some of their staff would scream at you unless you followed their inflexible processes. All in all, it was the hardest, most toxic organisation I've ever worked for run by people who fail as being respected individuals in the real world. After reading other reviews on here I'm so happy I'm not the only one who has a similar view about this organisation.

    Advice to ManagementAdvice

    A lot needs changing. Firstly, Retail Energy needs to be more diligent with their hiring. Staff should have a Bachelors degree at a minimum. They should also have industry standard certifications for the areas they work in (ISO, PMBOK, SAP certification etc). The culture also needs changing. Bullying and sexual harassment should not be treated as something that's welcomed by senior management (which it was).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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