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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Houston, TX
Former Employee - Customer Service Representative in Houston, TX

I worked at AIG full-time (more than 5 years)

Pros

Great Benefits
Comfy cubicle space
year end bonus

Cons

extremely competitve (between yourself and co-workers, which they manufacture)
high call volume
few opportunities to advance
repetitive calls
difficult to feel like you are making a difference

Advice to ManagementAdvice

If you want people to have to sit there and listen to agents complain about the millions that they make, you may want to pay the reps more money.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
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  1. Talent Management Lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Associate in New York, NY
    Current Contractor - Associate in New York, NY

    I have been working at AIG as a contractor (more than a year)

    Pros

    Good place to learn about insurance on the P&C and L&R side
    Decent pay

    Cons

    Cut throat company culture and cliques are hard to penetrate
    Male dominated management, women face glass ceiling
    Over reliance on ouside consultants
    Unclear review process
    Little accountability for non complete or failed projects

    Advice to ManagementAdvice

    Bad management in many areas hide good talent. Keep top performers around by better managing their careers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at AIG full-time (more than 5 years)

    Pros

    Benefits and Work/life Balance, Vacation Days

    Cons

    layoffs, transferring jobs overseas, no raises, performance review is a difficult process,

    Advice to ManagementAdvice

    Retain employees in U.S. And provide them with proper training.

    Recommends
    Negative Outlook
    Disapproves of CEO
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