2.9 of 5 566 reviews New York, NY 5000+ Employees

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Technical Analyst in Fort Worth Office

Technical Consultant (Former Employee)
Fort Worth, TX

ProsThe managers were nice and willing to work with agents with anything they might need. The break rooms were nice and moderately stocked. The pay is good and the hours aren't bad. Never had to work a weekend.

ConsThey were slowly letting go all of their temporary employees under the guise of "they weren't the right fit" even though all of the reviews about the agents were on par. As the numbers in the U.S. support desk dwindled the numbers in Malaysia (Kuala Lampur) grew. As the numbers overseas grew the comments from the english speaking employees that were being supported grew very negative. More time was wasted on trying to get through the language barrier than fixing the issue.

Advice to Senior ManagementI get that hiring people overseas is infinitely cheaper, but that also makes the quality of support that your employees get go down the toilet.

No, I would not recommend this company to a friend

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    Account Executive

    Anonymous Employee (Former Employee)

    I worked at AIG

    Pros: Provided Leads and health coverage Cons: Call Center and very tough to bonus Advice to Senior Management: Restructure bonus plan More
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    Good place to work

    Executive Assistant (Former Employee)
    Houston, TX

    I worked at AIG full-time for less than a year

    Pros: Great campus. Good benefits and vacation policy. Very professional and corporate… Cons: Commute - the campus is located on Allen Parkway and has limited connectivity by metro bus. The HR department is manned by space cadets for the… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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