AIG
2.9 of 5 567 reviews
www.aig.com New York, NY 5000+ Employees

567 Employee Reviews (View Most Recent)

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1 person found this helpful  

High call volume, Mandatory Overtime, Free Lunch, Good Benefits

Customer Service Representative (Current Employee)

ProsBenefits are some of the best in terms of health insurance options compared to other employers in the area.

ConsCall Center environment in which you will be required to sit at a desk for long periods of time. You are prescheduled in the computer system. If a customer call goes long into your break time, the schedule goes against you in terms of your numbers if you take a break outside of your scheduled break time. If you care about your rating, then you end up foregoing your break time. You could end up sitting at your desk most of the 8 hours. Your rating affects your schedule which changes every three months. If you do not have a good rating, you will work the poor shifts. Mandatory overtime occurs often, along with 20 minute lunches only. When this happens, your lunch is provided for by good restaurants in the area. If you are ok with practically never leaving your desk, then you will be fine in this position. Raises are slim. Pay is lower than average.

Advice to Senior ManagementNo advice.

No, I would not recommend this company to a friend

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    • Culture & Values
           
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    1 person found this helpful  

    Huge organization

    Manager (Former Employee)
    Jersey City, NJ

    I worked at AIG full-time for more than 3 years


    Pros: 1. Rich domain experience 2. Opportunity to test your skills working… Cons: Lot of IT work is outsourced to different vendors. It… Advice to Senior Management: Develop in-house talent More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    good company

    Anonymous Employee (Former Employee)

    I worked at AIG full-time


    Pros: IAD offer career progression opportunities Cons: have no particular concerns. good company in general Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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