AIG

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582 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

2 people found this helpful  

High call volume, Mandatory Overtime, Free Lunch, Good Benefits

Customer Service Representative (Current Employee)

ProsBenefits are some of the best in terms of health insurance options compared to other employers in the area.

ConsCall Center environment in which you will be required to sit at a desk for long periods of time. You are prescheduled in the computer system. If a customer call goes long into your break time, the schedule goes against you in terms of your numbers if you take a break outside of your scheduled break time. If you care about your rating, then you end up foregoing your break time. You could end up sitting at your desk most of the 8 hours. Your rating affects your schedule which changes every three months. If you do not have a good rating, you will work the poor shifts. Mandatory overtime occurs often, along with 20 minute lunches only. When this happens, your lunch is provided for by good restaurants in the area. If you are ok with practically never leaving your desk, then you will be fine in this position. Raises are slim. Pay is lower than average.

Advice to Senior ManagementNo advice.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Unbelievably inept training and day to day operations.

    Mid Level Management (Current Employee)

    I have been working at AIG full-time for more than a year


    Pros: If you negotiate well going in you can get a reasonable salary. The offices… Cons: Absolutely zero training in software and lack of IT assistance. It takes weeks to get a problem fixed and this is company-wide. There… Advice to Senior Management: Sink or swim instead of team building is reprehensible. While accountability is always necessary I hear professionals on conference calls who are obviously… No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    sweat shop

    Anonymous Employee (Current Employee)

    I have been working at AIG full-time for more than 5 years


    Pros: benefits, close proximety to home Cons: constant ot, pile work on a few slack off… Advice to Senior Management: increase pay No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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