AIG

  www.aig.com
  www.aig.com
There are newer employer reviews for AIG

 

Overall Happy.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Supervisor. in Phoenix, AZ
Current Employee - Customer Service Supervisor. in Phoenix, AZ

I have been working at AIG

Pros

It is very similar to running your own business. I have a lot of freedom to make sure I do right by my customers. All of the management team has been promoted from lower positions. This company is very strong on promoting from within. I am a young supervisor, but they took a chance on me even though I don't have a lot of management experience.

Cons

Bad employees are feared by management. They fear that they will get sued. Good employees are held to consistent procedures, but exceptions are made for the bad employees. I have employees that have been on multiple written warnings, but have never been fired (just more warnings).

Advice to ManagementAdvice

Fire the bad employees. They are frustrating the rest of us. I would also like to add that they should keep the supervisors off of the phones because it keeps the support away from the employees that need them.

Recommends

788 Other Employee Reviews for AIG (View Most Recent)

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  1.  

    so-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Accountant in New York, NY
    Current Employee - Accountant in New York, NY

    I have been working at AIG

    Pros

    Big company. ok benefits, worldwide name

    Cons

    Very little upward mibility, low salaries

    Advice to ManagementAdvice

    Challenge your staff

    Doesn't Recommend
    Approves of CEO
  2.  

    Disappointed with managements professionalism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Syracuse, NY
    Current Employee - Customer Service Representative in Syracuse, NY

    I have been working at AIG

    Pros

    Ability to gain critical knowledge and licensing to use as lever to gain employment with better company.

    Cons

    Very poor management. Managers perspective is to look down on general employee's and fail to understand how to provide good customer service resulting in incorporating methods that only agitate customers. management also has the "good-ole-boy" attitude when promotional opportunities are posted. To the point as where if the people they want to select do not submit for the job the job will mysteriously be pulled from the active postings.

    Advice to ManagementAdvice

    Understand the product we sell and service and let the employee's do their jobs... they, after all are the only employee's licensed to do the job so it makes sense they also know how best to do the job.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for AIG

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