APAC Customer Services

  www.apaccustomerservices.com
  www.apaccustomerservices.com
There are newer employer reviews for APAC Customer Services

2 people found this helpful  

Its a job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Phoenix, AZ
Current Employee - Customer Service Representative in Phoenix, AZ

I have been working at APAC Customer Services part-time (more than an year)

Pros

Great co workers; supervisors are well deserved of their titles.

Cons

Challenging work for the pay; benefits are not good.

Recommends
Positive Outlook
Approves of CEO

214 Other Employee Reviews for APAC Customer Services (View Most Recent)

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  1.  

    Not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at APAC Customer Services full-time (more than 3 years)

    Pros

    They do well in providing a 30 min break total for a full time work day. 2 breaks and a lunch. so your looking at a break every 2 hrs...which is needed after dealing with irate customers.
    Christmas holiday hours are in abundance. You can work 60hr work weeks (overtime pay).

    Overall Customer attitudes get better as you move up the ranks to different departments.
    its a job.

    Cons

    There's a clean 50/50 mix of supervisors that deserve their roles and the other half just need to get caught in the act.
    This job requires a lot of constructive criticism. Its annoying to the core...and that is because of their execution of it.

    Favoritism. Gossip. --- very high school-ish behaviors.

    Be prepared to deal with being cursed out, if not daily then every other day. Constantly dealing with attitudes and very rude people.

    Be prepared to repeat the same words/rules/guidelines/info to hundreds of people a day.
    Very redundant. If your an analytical thinker than you would hate this job. (In other words, if you like to use your brain to actually think about relevant things in life then this job is not for you)

    It seems as though college students/grads are at the top of the hiring list.

    Women restrooms need to have the individual trashcans for feminine products in the stalls changed more often. A foul stench emits from the stalls daily but yet the bathroom cleanliness is visually decent. No trash is typically found outside the trashcan.

    Redundant job. no excitement. Though they try to liven the mood it doesn't quite work unless your into fake office politics and conversations.

    You spend mandatory overtime hrs during the holidays at work...No time for Family.
    Not able to take time off during holidays....at all.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great entry level experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at APAC Customer Services full-time (more than 8 years)

    Pros

    Great on entry level experience. Training has come a long way over the years. Location is convenient to the majority of the area.

    Cons

    Lack of promotion from within. Pay disparity between hourly and salaried positions. (No incentive to move forward when these two are combined.)

    Performance based scheduling makes it difficult to go to school/college and causes changes to be made on a bi-weekly basis to your shift.

    No annual reviews for wages nor cost of living adjustments. Causes stagnation in higher-level departments,and thus lack of motivation or incentive to perform well.

    Advice to ManagementAdvice

    Address issues evenly across all departments at site, and have feedback from a variety of agents to assist in coming up with solutions that benefit the company together. Be more selective in hiring process to bring good talented people in from the beginning.

    Recommends
    Neutral Outlook
    No opinion of CEO
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