APAC

  www.apac.com
  www.apac.com
There are newer employer reviews for APAC

1 person found this helpful  

Satisfactory

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in Fort Smith, AR
Former Employee - Anonymous Employee in Fort Smith, AR

I worked at APAC

Pros

Relaxed work environment and good work / family life balance

Cons

Not enough room for advancement - very few jobs to promote to

Recommends
Approves of CEO

48 Other Employee Reviews for APAC (View Most Recent)

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  1. 1 person found this helpful  

    Generally okay, but no pride in job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in La Crosse, WI
    Current Employee - Customer Service Representative in La Crosse, WI

    I have been working at APAC

    Pros

    Training is very thorough
    Good resources to get information needed while on calls.

    Cons

    Team leads do not like to answer questions
    Punished for surveys that are uncontrollable
    Coachings for stats are constantly cancelled
    Team leads' personal hygiene leaves much to be desired
    Constant calls all day with only 30 seconds or less in between calls
    Rarely are days off accepted. I have worked there for over a year and do not know of anyone who had approved time off except for team leads who can come and go as they please.
    Punished for transferring calls even if you have no way to help customers.
    People get promoted only to be constantly demoted.
    Every year there is a huge turnover of almost 200 people.

    Advice to ManagementAdvice

    Stop treating everyone like a piece of equipment. Realize that in order to help our stats, you have to give us time to learn what we are doing wrong. More consistency in the way employees are treated would also help.

    Doesn't Recommend
    No opinion of CEO
  2.  

    It was very exciting to work with the members of our management team and reps.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Team Leader in Oklahoma City, OK
    Former Employee - Team Leader in Oklahoma City, OK

    I worked at APAC

    Pros

    Experience, Money , and a fun work place

    Cons

    They closed all the Apac's that I worked at.

    Advice to ManagementAdvice

    Just make sure that you are training your employees in varias areas, your are a hard worker and a team player. Administered company and client policies, best practices and standard operating procedures to facilitate performance that exceeds client expectations.

    · As Senior Supervisor, ensured both clients key performance indicators(KPI's) and APAC's expectations were met.

    · Ensured that team leaders were monitoring their teams.

    · Provided leadership and innovation necessary for continuous improvement while maintaining a positive work environment.

    · Active role model demonstrating pride and ownership as leader of organization.

    Recommends
    No opinion of CEO
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