ARC Document Solutions

www.e-arc.com
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There are newer employer reviews for ARC Document Solutions

 

Tough company to work for because of conflicting business models.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Account Manager in Walnut Creek, CA
Current Employee - Account Manager in Walnut Creek, CA

I have been working at ARC Document Solutions

Pros

American Reprographics Company is the leading reprographics company in the United States, providing business-to-business document management services to the architectural, engineering and construction industry, or AEC industry. It also provides these services to companies in non-AEC industries that also require sophisticated document management services. The company provides its core services through a proprietary suite of reprographics technology products, a nationwide network of locally-branded reprographics service centers, and more than 4,000 facilities management programs at customers' locations throughout the country. Service centers are digitally connected as a cohesive network, allowing the company to provide its services to more than 140,000 active customers both locally and nationally.

Cons

ARC professionals deliver a wide variety of products and services, nearly all of them involving specialized digital production techniques, proprietary technology. Because of the way ARC acquires and integrates new reprographics companies into the corporation, it can feel like you are going in a million different directions.

Advice to ManagementAdvice

Get in tune with your employees. Don't be so decentralized that you miss out on what is happening on the streets.

Doesn't Recommend

68 Other Employee Reviews for ARC Document Solutions (View Most Recent)

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  1.  

    Someone needs to communicate to the local employees, especially at OCB/CR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Field Technician in Irvine, CA
    Current Employee - Field Technician in Irvine, CA

    I have been working at ARC Document Solutions

    Pros

    Field service, not locked to a desk all day, Excellent Benefits. OCB has generous time off policies.

    Cons

    Local Management does not, and has not in the last year or so communicate to employees during the downturn in the housing and construction market, where the company is headed. Just lots of Pink Slips on Thursdays. generous time off, but most employees do not take vacation as allowed, and end up not taking advantage of this policy with "too busy" remarks on returned on disapproved vacation tickets, due to layoffs resulting in skeleton staffing. Field Techs are getting killed by rising fuel prices, with NO hope of ANY help from the company. I fully expect retaliation/termination from the company if they use their legal force to disclose my identity. "Ethics Point" is a joke, designed to protect department managers.

    Advice to ManagementAdvice

    For the local Management at OCB - Talk to your employees. Why not follow the Senior Corporate management at ARC and COMMUNICATE to your people what is happening at the company. We like our jobs, and enjoy the work we do, but in the last year this has become an unsatisfying place to work. Sr. Management at ARC is TRYING to keep things moving in the right direction, but local management seems to be stuck in the 1970's with their thinking. Panic first, react later.

    Doesn't Recommend
    Approves of CEO
  2.  

    Good in technology/ Bad in process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Calcutta (India)
    Current Employee - Senior Software Engineer in Calcutta (India)

    I have been working at ARC Document Solutions

    Pros

    1. Chance to work with advance technology
    2. Product base company, so get a chance to learn details of product development.
    3. Salary is good

    Cons

    1. Biasness - If you are anywhere close to be known to the higher management then you have good growth opportunity
    2. very week in process - Its a software company but no proper software life cycle or process being followed by any dept. Development is done on ad-hoc basis.
    3. They ask to work on Saturdays

    Advice to ManagementAdvice

    They should be neutral when it comes to giving opportunities, benefits/compensation and growth to all employees.
    A little more process oriented with proper corporate work culture.

    Neutral Outlook
    Approves of CEO
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