There are newer employer reviews for ARS Rescue Rooter
There are newer employer reviews for ARS Rescue Rooter

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Don't genuinely care about their people....

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at ARS Rescue Rooter full-time (More than 5 years)

Pros

Solid, national company. Aggressive, growing.

Cons

All about the dollar. People are instruments. Pushing the envelope with aggressiveness of selling.

Other Employee Reviews for ARS Rescue Rooter

  1. Corona Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Corona, CA
    Former Employee - Anonymous Employee in Corona, CA
    Doesn't Recommend
    Negative Outlook

    I worked at ARS Rescue Rooter full-time (More than a year)

    Pros

    This is a great way to gain call center experience. You will learn a lot about customer service and most employees are nice.

    Cons

    To begin with first I want to say that I really cared about my employees but there are reasons it did not work out. First there is a lot of favoritism from long term management. You are working in a 24 hour office environment and you work holidays and rarely get pay raises. In fact you have to put your holiday request in a year early as only 2-3 people can have the holiday off. High turn-over as it’s a call center, it is what it is. Best advice is if you are going to work there just stay as a customer service representative as the higher up you go they will load you with responsibilities with minimal instruction and if they do not get the results they like they will tell you that you are not performing your job properly and it’s your fault. If other people are not doing their job properly it’s your fault and if you bring it to their attention nothing gets done as there is so much favoritism there. Then they will bring another person on you’re your title and work side by side with them and ignore you and play the blame game. There really are not a lot of other areas to move or advance in the company. And there is a lot of drama. The write up process is pretty extensive and there are a lot of closed door meetings and they really enjoy terminating employees. It’s a hostile work environment. They are military structured and there is no flexibility if you are sick or even a minute late to work. You show up to work when you are sick and if you are late too many days in a 6 month period you get written up or terminated. If your child is not feeling well and you try to call out this is considered an occurrence and goes on your employment record. So it’s best just to show up to work sick and send you kids to school sick and ignore the schools calls. Not a family friendly work environment. This is my experience with the long term management; however they have brought on a new manager so things may turn around. Best of luck to them!

    Advice to Management

    Please take a moment to review your long term management there and do something about it.


  2. Would never work here again

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at ARS Rescue Rooter full-time

    Pros

    Truck, gas card, and toll car provided are really the only pros I can come up with. Also, most of the techs are pretty good guys.

    Cons

    No home life and management doesn't care since it doesn't affect them. Management plays favorites. Excessive amount of overtime required. No growth opportunities even if you have the right qualifications. Don't have enough techs to handle all of the jobs and no wants to come work for the company. Prices cut for late night and weekend calls and management no longer filters calls for it to be emergency only, so you work 24/7 when working on call and don't get paid well for it. Management is not there to support you when needed on nights and weekends.

    Advice to Management

    Higher intelligent management and maybe some that don't drink when they are "on call" to handle emergency calls. Techs and management should be held to the same standards. Evenings and weekends should be emergency only calls. The rest should be scheduled for standard week business hours.


There are newer employer reviews for ARS Rescue Rooter
There are newer employer reviews for ARS Rescue Rooter

See Most Recent

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