AT&T

www.att.com
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AT&T stands for "At This Time" - I learned to be flexible in the face of change and value the skills I had to develop

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Local Service Associate in Sacramento, CA
Former Employee - Local Service Associate in Sacramento, CA

I worked at AT&T

Pros

The benefits were exceptionally good (medical, dental, vision, mental health, reimbursment accts, and legal); very ethnically diverse workforce, variety of job functions available to more ambitious, responsible workers.

Cons

No transfer within the company for workers from the "old AT&T"; very little opportunity for promotion, constant threat of lay-offs undermined morale, and the union (@ least our local) often picked the wrong battles and frequently conspired with managment @ the expense of the workers

Advice to ManagementAdvice

Find a way around the union to reward/promote employee performance over seniority; invest time and thought into promoting center morale

Recommends
No opinion of CEO

6506 Other Employee Reviews for AT&T (View Most Recent)

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  1. 1 person found this helpful  

    A decent call-center experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Support Analyst in Indianapolis, IN
    Former Employee - Customer Support Analyst in Indianapolis, IN

    I worked at AT&T

    Pros

    AT&T is a large company that can offer a stable work environment and a pleasant atmosphere. Better than average call center experience.

    Cons

    AT&T is a union shop which can limit your growth in the company. Further many departments are separate entities that function independently.

    Advice to ManagementAdvice

    Take care and pay attention to employee's needs. Not everything is black and white when it comes to needs of the company.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Hit and miss, department by department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Principal Technical Architect in Saint Louis, MO
    Current Employee - Principal Technical Architect in Saint Louis, MO

    I have been working at AT&T

    Pros

    AT&T has opportunities in many different areas. When things pan out, you've got a great job. Compensation/Bonuses are good. Most everyone, including most of the leadership operate with integrity and respect.

    Cons

    There is quite a lot of difference one group to the next. The individual experience at AT&T hinges greatly on the middle management you land under. Efforts are made to even things out, but with limited success.

    Advice to ManagementAdvice

    Look down to see who's managing up... those are the toxic element.

    Recommends
    Approves of CEO
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