AT&T

  www.att.com
  www.att.com
There are newer employer reviews for AT&T

2 people found this helpful  

Southwestern Bell was great, AT&T hopeless!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Technician in Houston, TX
Current Employee - Technician in Houston, TX

I have been working at AT&T

Pros

It's amazing that the blue collar workers which I will list as field technicians, testers, dispatchers, central office technicians and some first line managers are highly professional and customer orientated and a great bunch to work for. As a fifteen year employee the salary is above average and the health care packages have been one of the best with total care including medical, dental, vision and pharmacy.

Cons

AT&T upper management is money driven and are clueless to customer care. Daily conference calls are mostly about charts and grafts of field technicians performances to the micro-managed level which gives you a feeling of being a robot instead of an individual. First line managers are threatened with their jobs or ugly relocations if they do not conform to the numbers games, which appear to be tied to their bonuses that can be yanked at the end of the year. With technicians running around like crazy trying to make their numbers so they do not get written up, the poor customer ends up being held up for ransom.

Advice to ManagementAdvice

Spending millions on slick advertising is not an excuse to dig your hands deeper into customer pockets and not provide top notch service. Micro-managing and threatening your own employees, taking away benefits, cutting back jobs, laying off technicians and sending a signal to the field that no job is safe nor secure, while you squander billions on a bad T-Mobile deal will continue to make AT&T a soar place to do business with.

Doesn't Recommend
Disapproves of CEO

6232 Other Employee Reviews for AT&T (View Most Recent)

Sort: Rating Date
  1.  

    Hiding place in bad economy, not bad though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Auburn, AL
    Current Employee - Retail Sales Consultant in Auburn, AL

    I have been working at AT&T

    Pros

    Great insurance, nice benefits, they pay for uniforms

    Cons

    No balance, not a good job for parents. Hard to move forward in positions or to transfer locations. Ran a lot like government, if one person messes up, everyone is punished. Micromanagement as an art, ha!

    Advice to ManagementAdvice

    If you hire intelligent good people, trust them, you don't have to hover.

    Recommends
    No opinion of CEO
  2.  

    Decent pay not has high as Verizon Wireless, but more relaxed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Store Manager in Pittsburgh, PA
    Former Employee - Assistant Store Manager in Pittsburgh, PA

    I worked at AT&T

    Pros

    Relaxed work place
    Decent compensation
    Easy quotas
    Alot of locations

    Cons

    Centralization of corporate positions
    Not enough variety for upward movement
    Favortism amongst District Managers and Store Managers

    Advice to ManagementAdvice

    Focus more on compensation for employees that get promoted and making sure their
    transition is smooth.
    Award Assistant Managers more since they do more work than the Managers.

    Disapproves of CEO
There are newer employer reviews for AT&T

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.