AT&T

  www.att.com
  www.att.com
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There are newer employer reviews for AT&T

 

Pretty good mostly

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Retail Sales Consultant  in  Atlanta, GA
Current Employee - Retail Sales Consultant in Atlanta, GA

I have been working at AT&T

Pros

-Great pay for the workload
-Paid training period with a sales ramp up
-Paid vacation with great benefits
-Constant incentives to win devices, tablets, tickets to sporting events.

Cons

-Advancement is often halted if your doing exemplary sales
-Large amount of nepotism, its pretty much impossible to earn your way up based on your sales metrics, you have to know someone and build relationships to get promoted
-The pay structure is adjusted every single year in april, and every single year it goes down for corporate retail sales reps.

Advice to ManagementAdvice

Build your commission structure around the direction you want your sales reps going.
Stop the constant pay cuts that happen annually.
Promote from within, having an specific program in place solely used to bring in college graduates often with zero knowledge of the industry and technology for that matter to run your stores is a mostly a slap in the face to your employees. You should have enough confidence in the retail sector from the top down to train and develop internal talent.

Recommends
Disapproves of CEO

5623 Other Employee Reviews for AT&T (View Most Recent)

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  1. 1 person found this helpful  

    Fast paced, challenging, stressful, friendly people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Ocala, FL
    Former Employee - Customer Service Representative in Ocala, FL

    I worked at AT&T

    Pros

    benefits package is great. employees are friendly and helpful. advancement opportunities.

    Cons

    Must be proficient in computer skills, be able to assimulate new information quickly, be able to find information quickly in data base. Must be able to handle constructive criticism and coaching to improve skills and performance. Must be able to be proactive and self empowered in making good business decisions, but do have support of managers. Working with customers and customer issues can be stressful when troubleshooting phones or billing.

    Advice to ManagementAdvice

    raise up issues to call center director to inform even if have resolution so informed and in the loop.
    review company and call center status with employees monthly so can work as a team to improve or rejoice.

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    1st year as a manager is awesome!!! After that you tend to either become complacent or get fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Store Manager  in  Chicago, IL
    Former Employee - Retail Store Manager in Chicago, IL

    I worked at AT&T

    Pros

    Nice pay considering what you do.
    Great opportunity to work with upcoming wireless technology.
    Huge company worldwide (Fortune 12)
    Free unlimited cell phone services

    Cons

    Horrible work/life balance.
    Hard to reach promotion levels from Store Management into Corp.
    forever changing leadership makes it hard to gain attention needed for future promotions.
    Extremely hard coaching environment regarding developing employees.
    Unsure where the company's headed in the future.

    Advice to ManagementAdvice

    Promote from within market first.

    Recommends
    Approves of CEO
There are newer employer reviews for AT&T

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