AT&T

  www.att.com
  www.att.com
There are newer employer reviews for AT&T

 

Growth opportunities, high expectations, crippling attendance mandates

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative I in Ocala, FL
Current Employee - Customer Service Representative I in Ocala, FL

I have been working at AT&T

Pros

Advancement opportunities exist, the rules are clear if not reasonable, and most of the people in my work environment are pleasant to be around.

Cons

The attendance policy is so unreasonable that you may as well give up having a personal/family life, or any outside obligations. Sales expectations are growing increasingly ridiculous.

Advice to ManagementAdvice

Learning to manage people includes making sure that you are sensitive to their needs, if not their wants. Respecting the balance between work and home will help guarantee greater productivity and enthusiasm from your employees.

No opinion of CEO

6252 Other Employee Reviews for AT&T (View Most Recent)

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  1. 2 people found this helpful  

    Southwestern Bell was great, AT&T hopeless!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technician in Houston, TX
    Current Employee - Technician in Houston, TX

    I have been working at AT&T

    Pros

    It's amazing that the blue collar workers which I will list as field technicians, testers, dispatchers, central office technicians and some first line managers are highly professional and customer orientated and a great bunch to work for. As a fifteen year employee the salary is above average and the health care packages have been one of the best with total care including medical, dental, vision and pharmacy.

    Cons

    AT&T upper management is money driven and are clueless to customer care. Daily conference calls are mostly about charts and grafts of field technicians performances to the micro-managed level which gives you a feeling of being a robot instead of an individual. First line managers are threatened with their jobs or ugly relocations if they do not conform to the numbers games, which appear to be tied to their bonuses that can be yanked at the end of the year. With technicians running around like crazy trying to make their numbers so they do not get written up, the poor customer ends up being held up for ransom.

    Advice to ManagementAdvice

    Spending millions on slick advertising is not an excuse to dig your hands deeper into customer pockets and not provide top notch service. Micro-managing and threatening your own employees, taking away benefits, cutting back jobs, laying off technicians and sending a signal to the field that no job is safe nor secure, while you squander billions on a bad T-Mobile deal will continue to make AT&T a soar place to do business with.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Great place to work if you’re lucky enough to get a competent manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Greensboro, NC
    Former Employee - Retail Sales Consultant in Greensboro, NC

    I worked at AT&T

    Pros

    The company has great products, training on how to use/sell them. They offer very competitive pay with benefits.

    Cons

    Store manager lacks the ability to close sales, motivate employees, and discern when make exceptions for customers in order to keep sales from walking out the door. Then takes it out on the employees when they’re not meeting quota.

    Advice to ManagementAdvice

    Learn when it’s best to make exceptions in order to keep customers/employees happy, because they are the root of the business. Don’t just say ‘No” because you have the power to do so.
    To the upper management: Stop changing managers from store to store. You are doing nothing but moving the problem around. Get rid of the incompetent store managers, and have the really great managers training the new ones.

    Approves of CEO
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