AT&T

www.att.com
There are newer employer reviews for AT&T

1 person found this helpful  

100 years as the most successful telephone provider overshadows the next 100 years of Internet and Mobile Service.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Project Manager in Dallas, TX
Current Employee - Project Manager in Dallas, TX

I have been working at AT&T

Pros

Internet Provider, Cell Phone Provider and it is not going away. (i.e. Job Security)
New Growth is occurring - VoIP, Television, ETrade, B2B.

Cons

A Giant Company, a service company with old company culture in a new business model ,i.e. POTS vs. the internet.
It has all the drawbacks of being MA Bell and cannot get good reputation since the "internet should be Free". It tries being more careful not to offend than it does trying to accomplish something new.

Balancing the fading legacy of land lines (POTS) and the government sanction (regulated) communication revenue stream against the needed growth of the internet DSL creates too many mixed messages.

The customer is always right... but the fall out from Billing systems, etc. is just minimized to "good enough" never taken to zero! The employees have a tough time navigating the systems. the customers are even more in a tough spot.

The legacy of lifetime employment, Union Labor and the "perks" given (e.g. Health care, etc.) in conjunction with a fading revenue stream (POTS), leads to a very "documented" and pre-defined work experience. It is very hard for management to reward performers when a) Seniority is institutionalized...even within Upper management. b) under performers are perceived get the essentially the same performance reward.

Advice to ManagementAdvice

Get on with eliminating the Buggy Whip production and get on with making Flying automobiles.

Recommends
Approves of CEO

6493 Other Employee Reviews for AT&T (View Most Recent)

Sort: Rating Date
  1. 5 people found this helpful  

    Look elsewhere. Really.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Architect in Hoffman Estates, IL
    Current Employee - Technical Architect in Hoffman Estates, IL

    I have been working at AT&T

    Pros

    Decent compensation, decent benefits, pension (although making it to retirement is unlikely)

    Cons

    In IT, no outside hiring has been allowed for years. So, as people leave, the jobs can only be filled by internal people from other teams who are considered "releasable" by their supervisors. The only people considered releasable are the people that the supervisor would rather get rid of. Therefore, the caliber of people has gone way down and there's no way to improve it.
    You can and will be outsourced at some point. Employees are very expendable and treated as such.
    Without exception, a great majority of the hours on a project are consumed by the "process", rather than by the real work. A small project ( say, <200 hours ) requires approximately 25 documents.

    Advice to ManagementAdvice

    Saving money by blindly turning over all your IT work to button-pushers in India is going to come back to bite you hard.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Stay clear of AT& T East bad employeer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service/Sales Representative in Rocky Hill, CT
    Former Employee - Customer Service/Sales Representative in Rocky Hill, CT

    I worked at AT&T

    Pros

    it used to be great company put they changed there service ways to sales.. the customer doesn't come first anymore.

    Cons

    they expect your life to revolve around the company.

    Advice to ManagementAdvice

    they are trained from back in the day and do not experience the today

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for AT&T

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.