AT&T

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5555 Employee Reviews (View Most Recent)

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A great learning experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Assistant Manager  in  Jacksonville, FL
Current Employee - Assistant Manager in Jacksonville, FL

Pros

Flexibilty, great office, everyone works together as a team to get make our jobs easier and make every one successful

Cons

Straight commission, not every day is going to be a sale sale sale day, some days there are some gloomy days because its only commission

Recommends
No opinion of CEO

Other reviews for AT&T

  1.  

    Good, solid company looking toward the future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior IT Manager  in  Birmingham, AL
    Current Employee - Senior IT Manager in Birmingham, AL

    Pros

    Decent pay, good benefits, nice perks and discounts. Most co-workers are committed to doing good work and are pleasant to intereact with. Some jerks, but what organization doesn't have them?

    Cons

    Bureaucracy and being mired in mindless procedures by mid-level management. Some contradictory goals, such as sales quotas and and wanting to keep the number of calls per hour on target can lead to poor customer experience.

    Advice to ManagementAdvice

    During the next round of lay-offs, get rid of the multi-layered entrenched management that has been making poor decisions and keep the line-level employees who are actually doing the work. Continue on your focus of providing good customer experiences.

    Recommends
    Approves of CEO
  2.  

    I have been very blessed to work for AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    Pros

    AT&T has provided more training than i have time to take, very competitive salary, fabulous benefits, love the flexibility and ability to telecommute.

    Cons

    Continual "downsizing" and "outsourcing" going on. Upper management has not yet realized that we are not saving money by outsourcing our technical work. Quality of tech support from off-shore is inferior to AT&T employees. It has been impossible to convey our corporate environment and importance of fixing production problems in timely manner to offshore workers. I believe this is mostly due to the fact they do not know what they are doing, rather than due to cultural differences. The cost associated with managing world-wide tech employees has not really been computed and given consideration in total cost of outsourcing.

    Advice to ManagementAdvice

    Look at true cost of outsourcing to companies outside of the United States. Managing emplyees on a global scale, sending jobs overseas will prove in the long run to be very short-sighted.

    Recommends
    Approves of CEO
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