AT&T

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1 person found this helpful  

It was OK to work with AT&T

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee  in  Hoffman Estates, IL
Former Employee - Anonymous Employee in Hoffman Estates, IL

Pros

Flexible work environment at At&T

Cons

Unclear Road-map from Senior management

Advice to ManagementAdvice

To get involved more in defining near-term and long-term roadmap and have cohesive say

No opinion of CEO

Other reviews for AT&T

  1. 1 person found this helpful  

    Great compensation and benefits - deeply rooted problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant  in  Triadelphia, WV
    Current Employee - AT&T Retail Sales Consultant in Triadelphia, WV

    Pros

    Extremely good benefits package and pay. If you are aggressive with approaching the door and treat customers well, you WILL make sales. Products often sell themselves so if you have a decent approachability and technical savvy you can't go wrong.

    Cons

    There are some deeply rooted technical problems within the network itself. This brings customers to the table who want an explanation and the company does not give you or the customer a logical explanation. They are not rewarding to loyal customers and are looking purely at the bottom dollar. You are pushed to sell services that you or the customer may not believe in or want. While this may not be a shocker, it can lead to disciplinary action against you for not forcing services on customers. Lastly, work life balance is non existent. Scheduling is based on seniority and even the most senior reps rarely get shifts that end earlier than 7PM or consecutive days off/weekends off. Over the course of 6 months I spent 1 full day with my wife.

    Advice to ManagementAdvice

    Focus on customers and the service of the company and you will do much better. It's one thing to say this - another entirely to implement it properly. Offering a bad solution to a customers problem is not the end of the process. Oh, and ECET sheets put a wall between your better sales reps and customers. If you want to use them, you might as well hire $8.50/hour associates and let the sales sheet do it for you.

    Disapproves of CEO
  2. 1 person found this helpful  

    bull

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Sales Consultant  in  Fayetteville, AR
    Former Employee - Retail Sales Consultant in Fayetteville, AR

    Pros

    pay is average, not hard to sell since people come in wanting phones already.

    Cons

    work hard, pay is average, quotas go up all the time while commission plans get cut.

    Advice to ManagementAdvice

    work

    Disapproves of CEO
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