AT&T

www.att.com
There are newer employer reviews for AT&T

1 person found this helpful  

It was OK to work with AT&T

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in Hoffman Estates, IL
Former Employee - Anonymous Employee in Hoffman Estates, IL

I worked at AT&T

Pros

Flexible work environment at At&T

Cons

Unclear Road-map from Senior management

Advice to ManagementAdvice

To get involved more in defining near-term and long-term roadmap and have cohesive say

No opinion of CEO

6493 Other Employee Reviews for AT&T (View Most Recent)

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  1. 1 person found this helpful  

    Once a great job, company sucked the morale out of it's employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Systems Technician in Chicago, IL
    Current Employee - Customer Systems Technician in Chicago, IL

    I have been working at AT&T

    Pros

    Very competitive pay, above average benefits for techs.

    Cons

    The company now focuses only on performance numbers, customer service suffers. Performance objectives are raised frequently, with no regard for or input from the tech performing the work. Techs were once rewarded for going above and beyond to make a customer satisfied....now penalized for it..... if it lowers tech performance numbers. Techs are micromanaged, written up and suspended for small infractions, then subsequently fired for "code of conduct" violations. Company encourages managers to focus on terminating higher paid veteran techs. Company now only hires Uverse techs at half the pay of experienced techs, or forces techs with low seniority to take pay cuts. You can randomly survey any current or former tech in the field and you will pretty much hear this same summary.

    Advice to ManagementAdvice

    When management emphasizes customer service over meeting arbitrary performance objectives, the customer will benefit. Tech morale is at an all time low. Happy employees are more productive employees.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Bend, OR
    Former Employee - Retail Sales Consultant in Bend, OR

    I worked at AT&T

    Pros

    Decent pay
    Good benefits
    Advancement opportunities for full time employees

    Cons

    Poor management
    Customer feedback surveys too stringent

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for AT&T

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