There are newer employer reviews for AT&T

AT&T - a changed company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Supervisor in Washington, DC
Former Employee - Supervisor in Washington, DC

I worked at AT&T

Pros

Pay and benefits were very good compared to some other companies of the same size. For example, before divestiture, all new employees were given extensive training. You were sent to their schools, and taught all the facets of the company, and telecommunications in general. You had frequent reviews to let you know how you were doing. The medical benefits package was excellent, as was the salary schedule. Since there were many different special departments, if you needed to do any research for your job, the information was more than likely available within the compay. Vacations and holidays were more than ample each year.

Cons

After divestiture the mind set of the company changed drastically, and some of the senior managers tended to overreact. It made it difficult to work with your customers and have them understand that thing were not going to be the same as before. Middle level managers were placed in the middle of trying to keep the customers happy and following the new guidelines of the company. There were a lot of customer losses, and since they were long term contracts, it took a while to gain back the lost revenue. Then at the same some time new employees came on board, and since they did not really understand telemommunications, that hurt also.

Advice to ManagementAdvice

Please request feedback from all levels that work at the company, and listen to it. The happier, more informed you can keep the employees the better the company will run.

Approves of CEO
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  1. 2 people found this helpful

    A good place to start, a bad place to finish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Dallas, TX
    Current Employee - Retail Sales Consultant in Dallas, TX

    I have been working at AT&T

    Pros

    A company this big probably isn't going anywhere in the near future. For the Mobility side of things, there is a large amount of stability. The benefits and compensation are (typically) very good if your sales are good.

    Cons

    Be prepared to make a living out of doing more with less. Also be prepared to get paid less for doing more. Commission structure changes like the seasons and rarely gets better. Capricious whims of management can cut your total compensation by ten to twenty thousand dollars. Compensation change announcements tend to come after "record breaking profits" announcements, so you know how much your dedication is worth. It's not so much that one hand doesn't know what the other is doing; it's more that there are thousands of hands and each of them are oblivious. Criticism abounds from management and customers alike. This position is caught in the middle.

    Advice to ManagementAdvice

    Compress the management structure, send clear messages to the front lines that come from one place rather than five, appreciate the people that make the company successful, stop giving lip service to customer service and make it a priority.

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful

    Pick a direction and stick to it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Corporate Account Executive
    Current Employee - Corporate Account Executive

    I have been working at AT&T

    Pros

    At this point, can't think of anything

    Cons

    The unreasonable hours, lack of resources and the constant change and disorganization within.

    Advice to ManagementAdvice

    Give your employees more tools to perform effectively as well as more support for the sales organization so that ATT can truly claim to give the best in service and not leave everything up to the sales people. Remember that everyone deserves to have a personal life and placing more and more tasks upon the staff that is virtually impossible to accomplish and ruling by fear in a bad economy is just wrong.

    Doesn't Recommend
    Disapproves of CEO
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