AT&T

  www.att.com
  www.att.com
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Large company stability at AT&T; plenty of career opportunities; possible pigeon-hole.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Senior Product Marketing Manager in Dublin, CA
Current Employee - Senior Product Marketing Manager in Dublin, CA

I have been working at AT&T

Pros

Stability. In such a large company, you can spend a whole careers in all aspects of business.

Cons

You could get so specialized with your function you get pigeon-holed into it and not be able to stay connected with your customer base. It's sometimes not clear who you work for and what value you add.

Advice to ManagementAdvice

AT&T has the best management for many years now. I think it's easy to suggest to senior management that employees can benefit from better workflow. This is not an AT&T specific issue, but rather, a large business issue. Many workers just come to work with a background in their field. However, to be effective, people need to focus not only on their understanding of the business, but their workflow to deliver results. Lots of time and resources are wasted waiting on peers to do their work. That could be major cost savings...how much, I don't know...yet I see inefficiencies in workflow all the time.

Recommends

5933 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Overall, a good place to work with top notch people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Manager in Hoffman Estates, IL
    Current Employee - Senior Business Manager in Hoffman Estates, IL

    I have been working at AT&T

    Pros

    AT&T has very many talented, driven people. The IT shop has a standard process and toolset so it makes it easier to communcate across organizations and have successful implementations. Pay and benefits are very competitive. Generally, management is good at sharing information, although one can feel inundated weeding through all the communications.

    Cons

    There is a ton of change and work to do, along with aggressive timelines, due to the competitive telecom environment. Employees are asked to be advocates for the company by promoting products, although they are compensated for referrals. There are still plenty of customers who've had bad service experiences so sometimes this gets uncomfortable when talking to friends and family. Non-union (management) employees who normally have desk jobs must spend many hours training to fill in on phone repair and service rep jobs in case the union strikes. This happens every four years when a new union contract must be negotiated. With regard to work life balance, the company does not promote telecommuting and has few professionals who work part-time, although some is allowed.

    Advice to ManagementAdvice

    Continue to do Quality of Work Life surveys to identify and address employee concerns and understand what not to change.

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    One Company...Sooooo Much Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Marketing Manager in Plano, TX
    Current Employee - Senior Marketing Manager in Plano, TX

    I have been working at AT&T

    Pros

    AT&T is a leading edge company with a long history, stability and growth potential. Because of the size and scope of the company, there are lots of opportunities for vertical and horizontal movement, and you will find yourself working on projects and learning about things you never dreamed you would be! It's not "the telephone company" anymore!!! There are opportunities in areas as diverse as network engineering and IT, entertainment and content, sales and marketing, legal, finance, HR...you name it. Because of the nature of today's telecom marketplace, I would expect applicants with experience in customer lifecycle management, product lifecycle management, entertainment and content, and IT (particulary IP) would have better than average opportunities.

    Cons

    I really cannot think of a downside for the non-hourly employee. However, I hear a lot of complaints from friends who work in union-represented positions. Still, positives outweigh the negatives. Complaints are mostly from sales and support (customer care) positions, complaining of long hours, little recognition (though great pay), poor managers, and little opportunity for advancement.

    Advice to ManagementAdvice

    1. LEAD BY EXAMPLE! Many employees are complaining of being asked to make sacrifices while Sr and Retired Leadership have extraordinary compensation, and the CEO announces "record profits." Share the wealth!

    2. Focus on what the company does best (don't follow the Starbucks model and get too far away from your core products).

    3. Support your employees. From working with students needing flexible hours, to providing clear and actionable career paths (with accountability from managers), nothing will help this company continue to rise higher like high morale. Remember that the most important R is Respect - given and received.

    Recommends
    Approves of CEO
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