There are newer employer reviews for AT&T

Sales Consultant

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Consultant in Charlotte, NC
Current Employee - Sales Consultant in Charlotte, NC

I have been working at AT&T full-time (more than a year)

Pros

Friendly work environment with co-workers. Good starting pay, with paid training for 3 months. High earning potential with commission system that is achievable.

Cons

The AT&T policy for quality control is over bearing and conflicts with its own standards that can lead to a work environment that is unnecessarily stressful. AT&T hires an outside policing agent that listen to your calls and try find flaws in the call that could be deemed as gross customer abuse. For example, AT&T wants you to handle to call to completion, however if you receive a call that you feel is not covered by your department, you might transfer them with the intention of trying to help. However , the person part of the policing team may think you could have handled the call they will hit you with a CPAT referral and its usually a 3 strike system. I could literraly list 10 more various instances where ATT policy tries to get you fired over petty micro-managing protocols. Of my initial class of 60 students only 3 others and myself were left. You come in to work each day waiting to find out if your were hit with one of these CPATs.

Advice to Management

None, ATT has no intention of listening to its employees, you are told to obey or else.

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  1. Helpful (1)

    Lack of Leadership; too much bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Business Analyst in Atlanta, GA
    Current Contractor - Business Analyst in Atlanta, GA

    I have been working at AT&T as a contractor

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Most co-workers pleasure to work with

    Cons

    Leaders do not provide guidance and vision

    Advice to Management

    Set priorities and provide vision to team

  2. Crazy comp plan little chance to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSC in Andalusia, AL
    Current Employee - RSC in Andalusia, AL

    I have been working at AT&T full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    great people to work with there is great upper management

    Cons

    there is no chance for a well qualified rep to move up in the company the comp plan for a non wired store there is no way for us to make really good money

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