AT&T

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PT Retail Sales Consultant

  • Work/Life Balance
  • Career Opportunities
Current Employee - Sales Representative in San Antonio, TX
Current Employee - Sales Representative in San Antonio, TX

I have been working at AT&T part-time (more than an year)

Pros

pt positions receive full medical & dental after 30 days. You do pay the full premium for medical until 6mths which the company then contributes. For a single person it was about $400 then at 6 mths it went down to $125. Great coverage!!! All sales positions are Union positions.

Cons

Mgmt is always adding additional items you need to do. You have sales goals, need to switch people to small business accts whenever possible, sell Uverse, increase revenue, switch customers to paperless billing, focus on getting good surveys. Your told pt only has to work 28 hrs during interview process but when you get hired per the union Contract pt is considered working at least 28 hours up to 40 hours. It's up to the mgr how many hours you work. All sales positions are Union positions so schedule is based on seniority. There are a full time reps are the only ones that get weekends of. Normally the most senior reps work open to 5:30 & off weekends. Pt must be available weekends. I would recommend starting pt since you can put certain days during the week you're unavailable due to school, other job, other activities but know you normally work every weekend. New ft reps normally close a lot.

Advice to ManagementAdvice

Stop trying to get your sales rep to do deceitful things to customers.

No opinion of CEO

5949 Other Employee Reviews for AT&T (View Most Recent)

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  1. 1 person found this helpful  

    Too much micromanaging and observations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative in Lexington-Fayette, KY
    Current Employee - Retail Sales Representative in Lexington-Fayette, KY

    I have been working at AT&T full-time (more than an year)

    Pros

    AT&T is a great palce to work for as far as the benefits and pay but that is about it.

    Cons

    Mgt only cares on what's going to happened to them Vs. what's great for the customer.
    Very Mirco Managed

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Frustrating at times and big

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Account Executive in Los Angeles, CA
    Current Employee - Account Executive in Los Angeles, CA

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Good benefits and Pension plan. Name brand with deep pockets.
    Longevity is rewarded with additional vacation and pay increases.
    Great products, such as phones and uverse tv.
    Upper management really talented.

    Cons

    Difficult to move up unless middle management likes you.
    Middle Management talks a good game but they do only care about their own success.
    Too much politics so nothing ever really gets done as people are afraid to share their opinions. Pay is based on tenure and not really on results so you have people that are weak earning much more than producers. Expected to work on days off and work life balance is really bad.

    Advice to ManagementAdvice

    Pick the best people for the jobs.
    If you find someone good give them a shot and pay them what their worth.
    Be open to new ideas and allow creativity,

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