AT&T
3.1 of 5 5,193 reviews
www.att.com Dallas, TX 5000+ Employees

5193 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Quality and Integrity replaced by corrupted management’s own interests - fraudulent efficiency requirements rule the day

Premesis Technician (Current Employee)
McHenry, IL

ProsI enjoy most all my customers and the work itself is rewarding. Met a lot of great co-workers along the way - many of us share a bond, in that we suffer along side each other.

Cons2standards to fulfill: directly conflicting
Standard1: MSOC a/k/a‘the beast’- PremTechEfficiency#s: determined rationally conclusive only in another cosmos.

Standard2: “EverythingElse” –CustomerSatisfaction,Integrity,Values,Procedures,Policy,Safety, Conduct.

Truth of the matter: PTmgr concerned only w/Standard1: his bonus equals MSOC#s. Therefore, Standard1 is THE driving force. EverythingElse, secondary.
PT knows mgr’s priority: must–feed–beast. So, short TimeSheet, cut corners/safety, overbill, ie.cheat. If he doesn’t, beast goes hungry, & he walks the green mile. Numerically impossible to meet both standards, managers look the other way…unless you’re a ‘problem’: (employee who maintains integrity) Eventually, integrity WILL drop efficiency#s & manager uses either standard to document insubordination. PTmanagers sell their souls, look conscientious employees in the eye, describe disappointing failure; obliterate stellar careers; financially ruin dedicated employees / breadwinners. ..and yet, they look like everyone else…never know they sleep in pods in the backyard…

Advice to Senior Managementto the brass: I am working within a culture of corruption, sanctioned by you. You are fully aware of the immorality within your company – you put it there. The peasants are pleading for mercy. Do you not care?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Career Opportunities
           

     

    Wireless customer service ir run by monkeys

    Customer Service Representative (Current Employee)
    Lafayette, LA

    I have been working at AT&T full-time for more than a year


    Pros: Pay isn't too bad if you don't have a degree.… Cons: Unrealistic statistical goals (callbacks count against you even if it's accidental/unrelated) Zero flexibility for life's emergencys Management dosnt care at all. Management WILL harass you over details… Advice to Senior Management: Start caring about your reps needs More

     

    RSC PHILA COTTMAN STORE

    Retail Sales Consultant (Current Employee)
    Philadelphia, PA

    I have been working at AT&T full-time for more than 10 years


    Pros: The old AT&T was the best to work for they treated you like family great pay and great feeling to work for a company that… Cons: 1. AT&T corporate now lol pay sucks commission went down down like crazy they want you to sell 10 times as much to make the… Advice to Senior Management: Why don't you focus on making your employees happy so they sell… More
There are newer reviews on AT&T.

Worked for AT&T? Contribute to the Community!

AT&T – Why Work for Us?

At AT&T, our passion to serve extends beyond our customers to our employees. Our people have helped to make us the No. 1 communications company in the world, and in return, we work hard to maintain our competitive… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at AT&T reviews and ratings — including employee satisfaction and approval rating for AT&T CEO Randall L. Stephenson. All reviews posted anonymously by AT&T employees.