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There are newer employer reviews for AT&T

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Good pay and benefits thanks to the union, but terrible me attitude.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Retail Sales Consultant in Sacramento, CA
Former Employee - Retail Sales Consultant in Sacramento, CA

I worked at AT&T part-time (More than a year)

Recommends
Neutral Outlook
Disapproves of CEO
Recommends
Neutral Outlook
Disapproves of CEO

Pros

Pay, Medical benefits, 401k, free phone service, strong ability to advance, and exciting working with new technology.

Cons

Stressful sales goals, demanding, bad management, managers that have high sales get promoted and not those who would actually do a good job managing others.

Advice to Management

Slow down and get to know your employees, show them you care and maybe turnover would decrease.

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  1. A shell of it's former self.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Piscataway, NJ
    Former Employee - Anonymous Employee in Piscataway, NJ

    I worked at AT&T full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Excellent training available.
    Once excellent benefits still passable.

    Cons

    Once Southwestern Bell bought out the old AT&T the company values went out the window. They outsourced my entire organization to a self-owned consulting company which then laid off 70% of the workforce. This bit of operating gutted what had always been a generous seperation package. Employees not part of the old SBC are not desired or appreciated.

  2. Customer service rep - NOT worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Wheeling, WV
    Current Employee - Customer Service Representative in Wheeling, WV

    I have been working at AT&T full-time (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You do get a small paycheck and of course some of the people you work with are awesome. It's a job, not a career.

    Cons

    Pretty much everything except the small paycheck. The pay is horrible and there is no moving up in the company. The union takes dues out of that little paycheck but they don't do anything they are supposed to do. Admin only follows the contract when it suits them.

    Advice to Management

    Treat customer service reps A LOT better. Stop changing things that don't need changed. Realize that the statistics you follow do not reflect how good or bad the rep is, instead, it shows the true colors of customers. Also, realize the ACE survey is completely unfair and indicates more of what customers feel about the company rather than how their interaction was with the rep.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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