AT&T

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Not a good place to work if you're a premises technician

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Premises Technician  in  Kansas City, MO
Former Employee - Premises Technician in Kansas City, MO

I worked at AT&T full-time for more than 3 years

Pros

Compensation and benefits pretty good. Some people I met there were good.

Cons

Management was sub par and a negative influence. Management unwilling, or unable to address and resolve issues. Blamed prem techs for issues they didn't have any control over.

Advice to ManagementAdvice

Face up to the issues that need to be addressed and get them resolved. You don't allow enough time, nor do you support the efforts of prem tech's in a constructive way. You spend too much time and effort on duplication and lack the resolve to face the real obstacles that could improve your bottom line.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

5623 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premesis Technician  in  Summerville, SC
    Current Employee - Premesis Technician in Summerville, SC

    I have been working at AT&T full-time for less than a year

    Pros

    The benefits are incredible and start as soon as your hired. The starting pay is quite adequate and increases are as they say.

    Cons

    The work schedule could use a bit of tweaking.....I.E., install and repair scheduling, not so many per day unless they have the personnel to cover it.

    Advice to ManagementAdvice

    It would do management a lot of good to do the job of Prem. Tech. for a week or so to see how unrealistic the job expectations are....length of time alotted per job is the biggest concern as you never know from one job to the next what you'll be up against. Personally, i love working with people when i do installs and repairs and find it very rewarding when i do the job beyond the customers expectations, even if it means taking another hour to do it as it should done and answer all questions the customer may have.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Rethink to work with them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ASM  in  Humacao, PR
    Current Employee - ASM in Humacao, PR

    I have been working at AT&T full-time for more than 10 years

    Pros

    Benefits. Not the best, but fine.

    Cons

    They make metrics for everything, you have a quota for each thing. PR market has the highest.

    Advice to ManagementAdvice

    More Customer Service. Spanish help for Latins in IT and HR. I'm bilingual, but some technical issues are difficult to work with in English.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for AT&T

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