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There are newer employer reviews for AT&T

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Big company with dynamic wireless business and slower-moving enterprise business.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Product Marketing Director in San Antonio, TX
Former Employee - Product Marketing Director in San Antonio, TX

I worked at AT&T full-time (More than 5 years)

Recommends
Positive Outlook
Disapproves of CEO
Recommends
Positive Outlook
Disapproves of CEO

Pros

Always something interesting to work on
Generally, your peers are pretty smart in the management ranks
The company does spend money on marketing, so everyone knows who you work for

Cons

Fiefdoms at the top often result in questionable business decisions downstream
It's Dallas, Texas, so business is political - be ready and have thick skin

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  1. Helpful (1)

    Weak leadership & Unprofessional managers

    Former Employee - Customer Service Representative in Johnson City, TN
    Former Employee - Customer Service Representative in Johnson City, TN

    I worked at AT&T full-time (More than 3 years)

    Pros

    Time off, overall benefits package (medical, dental, phone discount).

    Cons

    I took a position within their call center located in East Tennessee shortly after completion of my undergraduate studies and earning my first degree. The majority of individuals who are employeed at this particular location don't or in this case didn't appear to have a great deal of formal education or specific skill sets and unfortunately as a result it was evident that numerous managers didn't respect them as people/employee's and treated them as if they were just an assembly line robot that could be easily replaced. My distaste for this environment in particular was due to the fact that I didn't "play the game" so to speak. For example, I intentionally chose not to try and become best friends with every manager (area managers in particular) who wanted to extend their hand or better yet nose in my business in hopes of securing some type of friendship. This apparently had a negative impact on their view of either my loyalty to them/company as their attitudes towards myself as well as other professionals became quite negative and at times their was a great deal of attitude from managers even those who I/we didn't have a work relationship with. I would name individuals however that would not be fair and honestly isn't that important. For the record there are very few employee's who are actually quailty individuals who I think will do fine. However unfortunately the majority of team managers as well as several area managers could certainly benefit from some coaching sessions on leadership, communication, etc. This is not meant to be an attack but rather I simply felt the need to express my thoughts for those interested in the AT&T call center culture. I'm a young lady who now holds a Master's degree and likely earns more than even the director/s who manage the entire center (not bitter at all). In closing, the managers are quite pathethic and just don't appear to be very intelligent individuals that both blur and abuse the lines of authority over the men and women who may have no other option for employment outside of this company. Myself in addition to several others had opportunities outside of the call center and simply left to embark on the many endevors that came our way. Best of luck to any of you who plan to move on!

    Advice to Management

    Have discussions about Ethics, Code of Conduct, Corporate Culture, and most importantly Leadership for your management team.


  2. Helpful (3)

    No opportunity for career growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Member of Technical Staff in Austin, TX
    Current Employee - Principal Member of Technical Staff in Austin, TX

    I have been working at AT&T full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible working hours, can work from home
    Not a very high pressure job, good work-life balance
    Can stay under the radar and be unproductive if you are so inclined

    Cons

    No opportunities for career growth whatsoever
    Very poor pay and perks for those who joined recently
    Senior management do not inspire or show any leadership or foresight

    Advice to Management

    Get rid of the top heavy structure and jobs that are filled by incompetent employees


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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