AT&T

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5606 Employee Reviews (View Most Recent)

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Trade quality of life for good pay/benefits

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Dayton, OH
Current Employee - Customer Service Representative in Dayton, OH

I have been working at AT&T full-time for more than 3 years

Pros

Good pay and great benefits.

Cons

Call center is unionized by the CWA which limits creativity within the staff. This is created an atmosphere where time on the job means more than actual performance.

Doesn't Recommend
Approves of CEO

Other Reviews for AT&T

  1.  

    Fantastic pay for entry level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Apex, NC
    Current Employee - Retail Sales Consultant in Apex, NC

    I have been working at AT&T full-time for more than a year

    Pros

    Great entry level pay, lots of potential to move up if you work hard. Extremely stable company.

    Cons

    Retail hours and rigid schedule (because it's a UNION position.) Being on the bottom of a corporate totem pole as one of the few customer-facing employees mean you must have thick skin to deal with angry customers.

    Advice to ManagementAdvice

    Empower the team on the floor to make real changes and to really impact the WTR.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Tumultuous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I  in  Baton Rouge, LA
    Former Employee - Customer Service Representative I in Baton Rouge, LA

    I worked at AT&T full-time for more than 5 years

    Pros

    Good pay, GREAT benefits (when you could use them), co-workers are the best, and we had a union.

    Cons

    Unorganized, cut-throat, rigid rules, zero consideration for employees' lives outside of AT&T and poor communication between departments. Low morale and zero room for advancement.

    Advice to ManagementAdvice

    Communicate! Be consistent! Show you care! Rethink possible!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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