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There are newer employer reviews for AT&T

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Trade quality of life for good pay/benefits

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Dayton, OH
Current Employee - Customer Service Representative in Dayton, OH
Doesn't Recommend
Approves of CEO

I have been working at AT&T full-time (More than 3 years)

Pros

Good pay and great benefits.

Cons

Call center is unionized by the CWA which limits creativity within the staff. This is created an atmosphere where time on the job means more than actual performance.

Other Employee Reviews for AT&T

  1. Fantastic pay for entry level.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Apex, NC
    Current Employee - Retail Sales Consultant in Apex, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great entry level pay, lots of potential to move up if you work hard. Extremely stable company.

    Cons

    Retail hours and rigid schedule (because it's a UNION position.) Being on the bottom of a corporate totem pole as one of the few customer-facing employees mean you must have thick skin to deal with angry customers.

    Advice to Management

    Empower the team on the floor to make real changes and to really impact the WTR.


  2. Tumultuous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative I in Baton Rouge, LA
    Former Employee - Customer Service Representative I in Baton Rouge, LA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Good pay, GREAT benefits (when you could use them), co-workers are the best, and we had a union.

    Cons

    Unorganized, cut-throat, rigid rules, zero consideration for employees' lives outside of AT&T and poor communication between departments. Low morale and zero room for advancement.

    Advice to Management

    Communicate! Be consistent! Show you care! Rethink possible!


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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