There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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Helpful (1)

One big joke.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Assistant in Indianapolis, IN
Former Employee - Customer Assistant in Indianapolis, IN

I worked at AT&T full-time (Less than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

Career advancement opportunities, fast growing company, great benefits.

Cons

-Management goes out of their way to show they're in charge instead of being more helpful.
-Very unprofessional environment.
- Tools do not function properly.
- Training program needs improvement.
-Some of the managers don't know the job very well so they are not very helpful.
-Too stressful and doesn't pay that well.
The union is pointless and just collects money because they don't actually help in any way.
Did I forget to mention how unprofessional the center is. I've seen it all. I left after 2 months and never looked back. The sad part is, I was one of few people that was actually competent. And there are a few agents that do not take calls, but instead get paid to walk around and do nothing but "assist" other agents. I felt like I was in highschool. This was a very insulting experience altogether.

Advice to Management

Please just pay more attention to how the call center is ran and promote some of the agents that have been there and know the job really well instead of people that don't know the job and are just there to enjoy the perks of being a manager.

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  1. Not a really good company to work for.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA

    I worked at AT&T full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    pay was really good and it was a 3 year contract

    Cons

    schedule was crappy it goes on seniority

    Advice to Management

    Employers need to provide better training


  2. Helpful (1)

    Ok place to work at...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Orlando, FL
    Current Employee - Customer Service Representative I in Orlando, FL

    I have been working at AT&T full-time (More than 5 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great pay with benefits but insurance increase every year.

    Cons

    Management don't care and harassment policy is horrible.


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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