AT&T

  www.att.com
  www.att.com
There are newer employer reviews for AT&T

 

One big joke.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Assistant in Indianapolis, IN
Former Employee - Customer Assistant in Indianapolis, IN

I worked at AT&T full-time (less than an year)

Pros

Career advancement opportunities, fast growing company, great benefits.

Cons

-Management goes out of their way to show they're in charge instead of being more helpful.
-Very unprofessional environment.
- Tools do not function properly.
- Training program needs improvement.
-Some of the managers don't know the job very well so they are not very helpful.
-Too stressful and doesn't pay that well.
The union is pointless and just collects money because they don't actually help in any way.
Did I forget to mention how unprofessional the center is. I've seen it all. I left after 2 months and never looked back. The sad part is, I was one of few people that was actually competent. And there are a few agents that do not take calls, but instead get paid to walk around and do nothing but "assist" other agents. I felt like I was in highschool. This was a very insulting experience altogether.

Advice to ManagementAdvice

Please just pay more attention to how the call center is ran and promote some of the agents that have been there and know the job really well instead of people that don't know the job and are just there to enjoy the perks of being a manager.

Doesn't Recommend
Negative Outlook
No opinion of CEO

6232 Other Employee Reviews for AT&T (View Most Recent)

Sort: Rating Date
  1.  

    Trade quality of life for good pay/benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Dayton, OH
    Current Employee - Customer Service Representative in Dayton, OH

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Good pay and great benefits.

    Cons

    Call center is unionized by the CWA which limits creativity within the staff. This is created an atmosphere where time on the job means more than actual performance.

    Doesn't Recommend
    Approves of CEO
  2.  

    Not what it used to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premise Technician in Hoover, AL
    Current Employee - Premise Technician in Hoover, AL

    I have been working at AT&T full-time (more than an year)

    Pros

    Pay is ok.
    Get to drive company vehicle.
    Work with people if you like that.
    Technical if that's your thing.

    Cons

    Work conditions.
    Hot attics.
    Nasty houses.
    Small crawlspaces.
    Never home to do anything with your family.
    Work holidays.

    Advice to ManagementAdvice

    Treat employees more like people not numbers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for AT&T

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.