AT&T

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A little bit of everything

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales in Atlanta, GA
Former Employee - Sales in Atlanta, GA

I worked at AT&T full-time (more than an year)

Pros

Large company. Many different depts and roles you can work in globally

Cons

Too many hoops to jump thru to do anything

Doesn't Recommend
Neutral Outlook
No opinion of CEO

5836 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Good place with good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mobile Device Staging in Hiawatha, IA
    Former Employee - Mobile Device Staging in Hiawatha, IA

    I worked at AT&T as a contractor (less than an year)

    Pros

    Friendly people, who take time to answer any questions
    Small environment
    Got to listen to personal music while working

    Cons

    Repetitive tasks (can be tiring after a while)
    No sign outside building for identification

    Advice to ManagementAdvice

    Not much room for improvement; I was very satisfied with how things were run, niceness of location/work setting, etc.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    A lot has changed in a year and a half.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Oklahoma City, OK
    Current Employee - AT&T Retail Sales Consultant in Oklahoma City, OK

    I have been working at AT&T part-time (more than an year)

    Pros

    Pays pretty good for a part-time job, most of your coworkers are nice, a company phone to use, and a discount on U-Verse.

    Cons

    When I first started working for the company it was great. The goals were challenging, but were attainable (except they expect you to sell 70 dollars worth of accessories to every customer). Then, things just started going down hill. I'm not sure if it is associated with the failure of the T-Mobile merger and loss of 4 billion dollars, but things started getting bad around that time. The goals have increased exponentially. This has lead to rampant unethical behavior. Representatives selling 80 year old people (who only want to use a phone to talk) a smartphone with an expensive data plan. We are encouraged, by higher levels of management, to lie to customers and tell them the insurance is 9.99 per month (its only 6.99) and add a feature that is 3 dollars per month without telling the customer.

    We also have a ridiculous survey system. There is a part called Willing To Recommend. Basically a customer is sent a survey, and part of the survey is about the REP who helped them and another part is about AT&T as a company (WTR). The survey works like this: you must get a 9 or a 10 to get a score. If you get a 7 or 8 you get a 0 and if you get a 6 or below you get a -100. So for example, lets say you have 6 surveys for willing to recommend. 5 people would recommend at&t as a perfect 10 and 1 gives at&t a 5. Your score is 66.67%. You must get a 75% or you get in trouble. So if the person who you helped gives you a perfect 10 on the individual survey and leaves a comment saying how much you helped them, but gives the company a 5 and leaves a comment complaining about high prices then the company makes you responsible for that.

    Advice to ManagementAdvice

    Stop encouraging unethical behavior. Lessen the pressure off your employees a little. Stop pursuing a differentiation strategy. You serve over 100 million customers, but you cater to only about 5 % of that customer base with over inflated prices on accessories.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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