AT&T

  www.att.com
  www.att.com
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Overall good corporate environment with experienced professionals

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Chicago, IL
Current Employee - Anonymous Employee in Chicago, IL

I have been working at AT&T

Pros

Great leadership and mentorship experience, relaxed atmosphere. Good benefits/perks.
Has a program for hiring military vets.
Good exit opportunities, if it ever comes to that.

Cons

As the phone company, they are very tight with security. Many strict access protocols, network verification procedures, etc. Not really a con, but something to consider.
Their HR process is inefficient, like many large companies.
Also could benefit from more diversity (age, background, etc.). But they are trying to improve this.

Advice to ManagementAdvice

AT&T Corporate could probably benefit from hiring more entry level employees for their technical contributions.

Recommends
Positive Outlook
Approves of CEO

6233 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    A little bit of everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Atlanta, GA
    Former Employee - Sales in Atlanta, GA

    I worked at AT&T full-time (more than an year)

    Pros

    Large company. Many different depts and roles you can work in globally

    Cons

    Too many hoops to jump thru to do anything

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    A lot has changed in a year and a half.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Oklahoma City, OK
    Current Employee - AT&T Retail Sales Consultant in Oklahoma City, OK

    I have been working at AT&T part-time (more than an year)

    Pros

    Pays pretty good for a part-time job, most of your coworkers are nice, a company phone to use, and a discount on U-Verse.

    Cons

    When I first started working for the company it was great. The goals were challenging, but were attainable (except they expect you to sell 70 dollars worth of accessories to every customer). Then, things just started going down hill. I'm not sure if it is associated with the failure of the T-Mobile merger and loss of 4 billion dollars, but things started getting bad around that time. The goals have increased exponentially. This has lead to rampant unethical behavior. Representatives selling 80 year old people (who only want to use a phone to talk) a smartphone with an expensive data plan. We are encouraged, by higher levels of management, to lie to customers and tell them the insurance is 9.99 per month (its only 6.99) and add a feature that is 3 dollars per month without telling the customer.

    We also have a ridiculous survey system. There is a part called Willing To Recommend. Basically a customer is sent a survey, and part of the survey is about the REP who helped them and another part is about AT&T as a company (WTR). The survey works like this: you must get a 9 or a 10 to get a score. If you get a 7 or 8 you get a 0 and if you get a 6 or below you get a -100. So for example, lets say you have 6 surveys for willing to recommend. 5 people would recommend at&t as a perfect 10 and 1 gives at&t a 5. Your score is 66.67%. You must get a 75% or you get in trouble. So if the person who you helped gives you a perfect 10 on the individual survey and leaves a comment saying how much you helped them, but gives the company a 5 and leaves a comment complaining about high prices then the company makes you responsible for that.

    Advice to ManagementAdvice

    Stop encouraging unethical behavior. Lessen the pressure off your employees a little. Stop pursuing a differentiation strategy. You serve over 100 million customers, but you cater to only about 5 % of that customer base with over inflated prices on accessories.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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