There are newer employer reviews for AT&T

Great opportunities if in the right department

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Project Manager in San Ramon, CA
Current Employee - Project Manager in San Ramon, CA

I have been working at AT&T full-time (more than 10 years)

Pros

If you fall into the right organization, there is a lot of training to be had. What I have liked most about working here is the opportunity at self evolution - meaning I have been able to steer my career and try out various roles to find the best fit.
IT is moving slowly towards more of a virtual (telecommuting) model. This allows greater flexibility and more work/life balance.

Cons

1. One of the worst things as a "manager" is having to cover for "strike duty" while the union is going through contract negotiations. We have to do potentially life threatening jobs with very little training. If we take a vacation and a strike is called, we must cancel our vacation even if out of town - and report to strike assignment.
2. There have been a fair number of layoffs towards the end of every year.
3. The salaries are a bit under market but they make up for it with decent benefits.

Recommends
Neutral Outlook
Approves of CEO
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  1. 3 people found this helpful

    Evil Corporation - Massive Conglomerate that WILL Crush Your Spirit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premesis Technician in Houston, TX
    Former Employee - Premesis Technician in Houston, TX

    I worked at AT&T full-time (more than 3 years)

    Pros

    None that I can think of.

    Cons

    Disorganized, preach one philosophy but practice another, "get the job done" mentality and then they make you pay the consequences for the corners they forced you to cut, constantly threatening your job security with write ups, always keeping you one step from being fired, making you feel like you need the Union's protection - so you keep paying your dues - even though the Union will not be able to save your job because of the holes left in the contract they voted on, micromanagement in a satellite position is a destined-to-fail scenario, they will deny your use of the insurance they are requiring you to pay for when you go on sick-leave because of the mental anguish they have caused you - and they can because they are self-insured and can therefore make the final decision regarding your covered health care - regardless of the opinions of several doctor recommendations, refuse to pay the vacation and sick day allowances you have accrued when you put in your 2-week notice if you have not already pre-scheduled those days to occur before your termination date, will make it seem like there are opportunities for advancement but will later make it very clear that your only career track is management and the only opportunities there are where previous managers have cracked or been fired, will be happy to get rid of you and hire a fresh piece of meat off the street and train them to do your job for less

    Advice to ManagementAdvice

    Try acting like humans taking care of humans, instead of the robots the corporation wants you to become, and you too will end up psychologically damaged and frail. If you have no conscience, heart, nor personal life, this can be great place for you to work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful

    A lot has changed in a year and a half.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Oklahoma City, OK
    Current Employee - AT&T Retail Sales Consultant in Oklahoma City, OK

    I have been working at AT&T part-time (more than a year)

    Pros

    Pays pretty good for a part-time job, most of your coworkers are nice, a company phone to use, and a discount on U-Verse.

    Cons

    When I first started working for the company it was great. The goals were challenging, but were attainable (except they expect you to sell 70 dollars worth of accessories to every customer). Then, things just started going down hill. I'm not sure if it is associated with the failure of the T-Mobile merger and loss of 4 billion dollars, but things started getting bad around that time. The goals have increased exponentially. This has lead to rampant unethical behavior. Representatives selling 80 year old people (who only want to use a phone to talk) a smartphone with an expensive data plan. We are encouraged, by higher levels of management, to lie to customers and tell them the insurance is 9.99 per month (its only 6.99) and add a feature that is 3 dollars per month without telling the customer.

    We also have a ridiculous survey system. There is a part called Willing To Recommend. Basically a customer is sent a survey, and part of the survey is about the REP who helped them and another part is about AT&T as a company (WTR). The survey works like this: you must get a 9 or a 10 to get a score. If you get a 7 or 8 you get a 0 and if you get a 6 or below you get a -100. So for example, lets say you have 6 surveys for willing to recommend. 5 people would recommend at&t as a perfect 10 and 1 gives at&t a 5. Your score is 66.67%. You must get a 75% or you get in trouble. So if the person who you helped gives you a perfect 10 on the individual survey and leaves a comment saying how much you helped them, but gives the company a 5 and leaves a comment complaining about high prices then the company makes you responsible for that.

    Advice to ManagementAdvice

    Stop encouraging unethical behavior. Lessen the pressure off your employees a little. Stop pursuing a differentiation strategy. You serve over 100 million customers, but you cater to only about 5 % of that customer base with over inflated prices on accessories.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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