There are newer employer reviews for AT&T

overall a decent company for sales position

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Representative in Raleigh, NC
Current Employee - Retail Sales Representative in Raleigh, NC

I have been working at AT&T full-time (more than a year)

Pros

good benefits, free phones and service, union representation (in some states), generous vacation time after a few years, bargained employees have automatic salary increases

Cons

standing up all day, working on a tablet, unrealistic sales quotas most months, they keep hiring kids, heavy amount of problems you have to fix on a day to day basis, working nights and weekends, the only position available to an RSC is the dreaded assistant manager, U-Verse is a nightmare

Advice to ManagementAdvice

quit upping the quota

Recommends
Negative Outlook
Approves of CEO
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  1. 1 person found this helpful

    Chew 'em up and spit 'em out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative in Tulsa, OK
    Current Employee - Retail Sales Representative in Tulsa, OK

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Good pay, great benefits, union representation

    Cons

    Long hours, silly demands, inconsistent expectations, low individual value, unreasonable metrics.

    Advice to ManagementAdvice

    Building a core of employees who are dedicated to the company and provide excellent service would improve your business model and your image. Tearing down employees for their failure to catch your "carrot on a stick" goals may earn you short term sales, but robs you of quality employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Account manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in San Francisco, CA
    Former Employee - Account Manager in San Francisco, CA

    I worked at AT&T full-time (more than 10 years)

    Pros

    was a great company to work for when it was Pacific Bell and SBC. They pay well and have great benefits

    Cons

    company is too interested in the bottom line and not customer focused

    Advice to ManagementAdvice

    pay more attention to customers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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