AT&T
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www.att.jobs Dallas, TX 5000+ Employees

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Weak leadership & Unprofessional managers

Customer Service Representative (Former Employee)
Johnson City, TN

I worked at AT&T full-time for more than 3 years

ProsTime off, overall benefits package (medical, dental, phone discount).

ConsI took a position within their call center located in East Tennessee shortly after completion of my undergraduate studies and earning my first degree. The majority of individuals who are employeed at this particular location don't or in this case didn't appear to have a great deal of formal education or specific skill sets and unfortunately as a result it was evident that numerous managers didn't respect them as people/employee's and treated them as if they were just an assembly line robot that could be easily replaced. My distaste for this environment in particular was due to the fact that I didn't "play the game" so to speak. For example, I intentionally chose not to try and become best friends with every manager (area managers in particular) who wanted to extend their hand or better yet nose in my business in hopes of securing some type of friendship. This apparently had a negative impact on their view of either my loyalty to them/company as their attitudes towards myself as well as other professionals became quite negative and at times their was a great deal of attitude from managers even those who I/we didn't have a work relationship with. I would name individuals however that would not be fair and honestly isn't that important. For the record there are very few employee's who are actually quailty individuals who I think will do fine. However unfortunately the majority of team managers as well as several area managers could certainly benefit from some coaching sessions on leadership, communication, etc. This is not meant to be an attack but rather I simply felt the need to express my thoughts for those interested in the AT&T call center culture. I'm a young lady who now holds a Master's degree and likely earns more than even the director/s who manage the entire center (not bitter at all). In closing, the managers are quite pathethic and just don't appear to be very intelligent individuals that both blur and abuse the lines of authority over the men and women who may have no other option for employment outside of this company. Myself in addition to several others had opportunities outside of the call center and simply left to embark on the many endevors that came our way. Best of luck to any of you who plan to move on!

Advice to Senior ManagementHave discussions about Ethics, Code of Conduct, Corporate Culture, and most importantly Leadership for your management team.

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stressful environment and no consideration with employees

Customer Service Representative (Current Employee)
New Haven, CT

I have been working at AT&T full-time for more than 3 years


Pros: they have good salary and benefits Cons: mandatory overtime and treat you as robot without feelings Advice to Senior Management: be more flexible No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Typical, large corporatiion where you are a string of alphanumeric characters and not a person.

Premesis Technician (Current Employee)
Greenville, SC

I have been working at AT&T full-time for more than a year


Pros: Weight loss from work hours. Cons: Makes you reconsider what you are doign with your life. Advice to Senior Management: Start making sense. No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More

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