There are newer employer reviews for AT&T

Everyone says "what a great job this used to be."

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Bothell, WA
Current Employee - Customer Service Representative in Bothell, WA

I have been working at AT&T full-time (more than a year)

Pros

*True entry-level position in technical support
*It's a good resume builder
*Training staff is (mostly) good
*Middle management can be great

Cons

*Lack of consistency in quality of management
*It's easy for "entry-level" to become "dead end"
*Benefits and wages could be better for the stressful and frequently difficult work environment
*Scheduling flexibility is a joke- unless you have seniority, it's difficult to get a schedule that doesn't involve working early, late or on weekends
*Budget cuts have changed the work environment; incentives & perks in the workplace have been mostly removed (such as coffee in the kitchens)
*Constant upheaval and reorganization makes it difficult for workers to be proficient in their jobs

Advice to ManagementAdvice

You're always trying to identify how to improve the customer experience. In order to have happy customers you need to have happy employees. People who enjoy their jobs and are happy to come to work will make that extra effort that you're constantly seeking from your customer-facing service employees.

Doesn't Recommend
Neutral Outlook
No opinion of CEO
reviews filtered by
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  1. Good pay - treated like a commodity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Saint Louis, MO
    Former Employee - Retail Sales Consultant in Saint Louis, MO

    I worked at AT&T full-time (more than a year)

    Pros

    Good pay - union negotiated raises and decent commissions.

    Cons

    Company does not care about work/life balance or people. Sometimes becomes a choice between ethics and serving the customer.

    Advice to ManagementAdvice

    Give your reps the ability to service the customer without subtle job threats through performance metrics and you will bolster your reputation.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Typical Sales Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Media Sales Consultant in Denver, CO
    Former Employee - Media Sales Consultant in Denver, CO

    I worked at AT&T full-time (more than a year)

    Pros

    Unlimited commissions and great group of people

    Cons

    Numbers game. What have you done for me lately attitude

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for AT&T

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