AT&T

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Solid company, but culture maintains much of it's over 100-year old past.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Communications Technician  in  Pleasanton, CA
Former Employee - Communications Technician in Pleasanton, CA

I worked at AT&T full-time for more than 10 years

Pros

Still a big name in corporate America, with good market share. Stock prices have been amazingly strong the past few years.

Cons

Not much training for managers. Many are lacking in social/emotional skills and ill-prepared to lead. Its not their fault, upper management doesn't value them enough to properly equip them.

Advice to ManagementAdvice

Pay more real attention (not just lip-service) to the fact that your Human Resources are your greatest assets. Listen to them, trust them, and follow through. You have had very poor attempts at doing this in the past, and ignored the potential for greatness.

Doesn't Recommend
Positive Outlook
Disapproves of CEO

5638 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Solution Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solution Sales Consultant - National Business Markets  in  Atlanta, GA
    Current Employee - Solution Sales Consultant - National Business Markets in Atlanta, GA

    I have been working at AT&T full-time for more than 3 years

    Pros

    Access to senior leadership at AT&T Mobility.

    Cons

    Wireline is not the future of this company. NBM "Silver" is not a place to launch a successful career within AT&T Mobility.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Everyone says "what a great job this used to be."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Bothell, WA
    Current Employee - Customer Service Representative in Bothell, WA

    I have been working at AT&T full-time for more than a year

    Pros

    *True entry-level position in technical support
    *It's a good resume builder
    *Training staff is (mostly) good
    *Middle management can be great

    Cons

    *Lack of consistency in quality of management
    *It's easy for "entry-level" to become "dead end"
    *Benefits and wages could be better for the stressful and frequently difficult work environment
    *Scheduling flexibility is a joke- unless you have seniority, it's difficult to get a schedule that doesn't involve working early, late or on weekends
    *Budget cuts have changed the work environment; incentives & perks in the workplace have been mostly removed (such as coffee in the kitchens)
    *Constant upheaval and reorganization makes it difficult for workers to be proficient in their jobs

    Advice to ManagementAdvice

    You're always trying to identify how to improve the customer experience. In order to have happy customers you need to have happy employees. People who enjoy their jobs and are happy to come to work will make that extra effort that you're constantly seeking from your customer-facing service employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for AT&T

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