AT&T

www.att.com
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Solid company, but culture maintains much of it's over 100-year old past.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Communications Technician in Pleasanton, CA
Former Employee - Communications Technician in Pleasanton, CA

I worked at AT&T full-time (more than 10 years)

Pros

Still a big name in corporate America, with good market share. Stock prices have been amazingly strong the past few years.

Cons

Not much training for managers. Many are lacking in social/emotional skills and ill-prepared to lead. Its not their fault, upper management doesn't value them enough to properly equip them.

Advice to ManagementAdvice

Pay more real attention (not just lip-service) to the fact that your Human Resources are your greatest assets. Listen to them, trust them, and follow through. You have had very poor attempts at doing this in the past, and ignored the potential for greatness.

Doesn't Recommend
Positive Outlook
Disapproves of CEO

6453 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Everyone says "what a great job this used to be."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Bothell, WA
    Current Employee - Customer Service Representative in Bothell, WA

    I have been working at AT&T full-time (more than an year)

    Pros

    *True entry-level position in technical support
    *It's a good resume builder
    *Training staff is (mostly) good
    *Middle management can be great

    Cons

    *Lack of consistency in quality of management
    *It's easy for "entry-level" to become "dead end"
    *Benefits and wages could be better for the stressful and frequently difficult work environment
    *Scheduling flexibility is a joke- unless you have seniority, it's difficult to get a schedule that doesn't involve working early, late or on weekends
    *Budget cuts have changed the work environment; incentives & perks in the workplace have been mostly removed (such as coffee in the kitchens)
    *Constant upheaval and reorganization makes it difficult for workers to be proficient in their jobs

    Advice to ManagementAdvice

    You're always trying to identify how to improve the customer experience. In order to have happy customers you need to have happy employees. People who enjoy their jobs and are happy to come to work will make that extra effort that you're constantly seeking from your customer-facing service employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good pay - treated like a commodity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Saint Louis, MO
    Former Employee - Retail Sales Consultant in Saint Louis, MO

    I worked at AT&T full-time (more than an year)

    Pros

    Good pay - union negotiated raises and decent commissions.

    Cons

    Company does not care about work/life balance or people. Sometimes becomes a choice between ethics and serving the customer.

    Advice to ManagementAdvice

    Give your reps the ability to service the customer without subtle job threats through performance metrics and you will bolster your reputation.

    Recommends
    Neutral Outlook
    No opinion of CEO
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