AT&T

www.att.com
There are newer employer reviews for AT&T

 

Lacking effective leadership in recent years

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Quality/M&P/Process Manager in Dallas, TX
Current Employee - Senior Quality/M&P/Process Manager in Dallas, TX

I have been working at AT&T full-time (more than 10 years)

Pros

Team awards, 401k matching, educational benefits, opportunity to work for a leader in wireless and IPTV technologies.

Cons

Job security
Yearly salary increases
Lack of leadership and direction
Salaries
Glass ceiling at area manager level

Advice to ManagementAdvice

Go back to pre AT&T purchase leadership values. Reduce pro corporate propaganda. Get a more spirited leader to speak to the employees. Randall is a very smart and successful person, he just doesn't a presence like Ed did or Stankey has now. If you want a more hip corporate culture stop the talking and take action. Half of the company is stuck in 1970's mode the other half is trying to transform the culture by talking about it. Drop the massive hierarchy and flatten out.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

6509 Other Employee Reviews for AT&T (View Most Recent)

Sort: Rating Date
  1.  

    Everyone says "what a great job this used to be."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Bothell, WA
    Current Employee - Customer Service Representative in Bothell, WA

    I have been working at AT&T full-time (more than a year)

    Pros

    *True entry-level position in technical support
    *It's a good resume builder
    *Training staff is (mostly) good
    *Middle management can be great

    Cons

    *Lack of consistency in quality of management
    *It's easy for "entry-level" to become "dead end"
    *Benefits and wages could be better for the stressful and frequently difficult work environment
    *Scheduling flexibility is a joke- unless you have seniority, it's difficult to get a schedule that doesn't involve working early, late or on weekends
    *Budget cuts have changed the work environment; incentives & perks in the workplace have been mostly removed (such as coffee in the kitchens)
    *Constant upheaval and reorganization makes it difficult for workers to be proficient in their jobs

    Advice to ManagementAdvice

    You're always trying to identify how to improve the customer experience. In order to have happy customers you need to have happy employees. People who enjoy their jobs and are happy to come to work will make that extra effort that you're constantly seeking from your customer-facing service employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good pay - treated like a commodity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Saint Louis, MO
    Former Employee - Retail Sales Consultant in Saint Louis, MO

    I worked at AT&T full-time (more than a year)

    Pros

    Good pay - union negotiated raises and decent commissions.

    Cons

    Company does not care about work/life balance or people. Sometimes becomes a choice between ethics and serving the customer.

    Advice to ManagementAdvice

    Give your reps the ability to service the customer without subtle job threats through performance metrics and you will bolster your reputation.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for AT&T

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.