AT&T

  www.att.com
  www.att.com
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Lacking effective leadership in recent years

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Quality/M&P/Process Manager in Dallas, TX
Current Employee - Senior Quality/M&P/Process Manager in Dallas, TX

I have been working at AT&T full-time (more than 10 years)

Pros

Team awards, 401k matching, educational benefits, opportunity to work for a leader in wireless and IPTV technologies.

Cons

Job security
Yearly salary increases
Lack of leadership and direction
Salaries
Glass ceiling at area manager level

Advice to ManagementAdvice

Go back to pre AT&T purchase leadership values. Reduce pro corporate propaganda. Get a more spirited leader to speak to the employees. Randall is a very smart and successful person, he just doesn't a presence like Ed did or Stankey has now. If you want a more hip corporate culture stop the talking and take action. Half of the company is stuck in 1970's mode the other half is trying to transform the culture by talking about it. Drop the massive hierarchy and flatten out.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

6106 Other Employee Reviews for AT&T (View Most Recent)

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  1. 3 people found this helpful  

    A lot has changed in a year and a half.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Oklahoma City, OK
    Current Employee - AT&T Retail Sales Consultant in Oklahoma City, OK

    I have been working at AT&T part-time (more than an year)

    Pros

    Pays pretty good for a part-time job, most of your coworkers are nice, a company phone to use, and a discount on U-Verse.

    Cons

    When I first started working for the company it was great. The goals were challenging, but were attainable (except they expect you to sell 70 dollars worth of accessories to every customer). Then, things just started going down hill. I'm not sure if it is associated with the failure of the T-Mobile merger and loss of 4 billion dollars, but things started getting bad around that time. The goals have increased exponentially. This has lead to rampant unethical behavior. Representatives selling 80 year old people (who only want to use a phone to talk) a smartphone with an expensive data plan. We are encouraged, by higher levels of management, to lie to customers and tell them the insurance is 9.99 per month (its only 6.99) and add a feature that is 3 dollars per month without telling the customer.

    We also have a ridiculous survey system. There is a part called Willing To Recommend. Basically a customer is sent a survey, and part of the survey is about the REP who helped them and another part is about AT&T as a company (WTR). The survey works like this: you must get a 9 or a 10 to get a score. If you get a 7 or 8 you get a 0 and if you get a 6 or below you get a -100. So for example, lets say you have 6 surveys for willing to recommend. 5 people would recommend at&t as a perfect 10 and 1 gives at&t a 5. Your score is 66.67%. You must get a 75% or you get in trouble. So if the person who you helped gives you a perfect 10 on the individual survey and leaves a comment saying how much you helped them, but gives the company a 5 and leaves a comment complaining about high prices then the company makes you responsible for that.

    Advice to ManagementAdvice

    Stop encouraging unethical behavior. Lessen the pressure off your employees a little. Stop pursuing a differentiation strategy. You serve over 100 million customers, but you cater to only about 5 % of that customer base with over inflated prices on accessories.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    BROWN NOSING AT ITS BEST!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Escondido, CA
    Former Employee - Retail Sales Consultant in Escondido, CA

    I worked at AT&T full-time (more than 5 years)

    Pros

    Competitive Pay, Great benefits, Solid training

    Cons

    Stressful
    Political
    ppl brown nosing
    micro managed
    made to open doors for EVERY CUSTOMER coming in or out regardless the reason of their visit.
    mis leading customers into thinking Smart Phone insurance is $9.99 when really its only $6.99 but they would want us to add whats called mobile protection for an extra $2.99 without disclosing it to the customer. SMART PHONE INSURANCE IS ONLY $6.99!!! NOT $9.99

    unethical employees all the way through upper management
    will find any reason to fire you if upper management doesn't like you
    if you don't think the at&t way then its VERY likely they wont like you
    they don't care about your personal life
    you are looked at as a number vs a human being
    ZERO trust
    employees go out on stress disability all the time

    this list goes on and on and on....

    Advice to ManagementAdvice

    start appreciating your employees, and stop all the shady business going on in the SD cluster

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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