AT&T

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AT&T is a large innovative company filled with a LOT of smart people.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Marketing Assistant  in  Atlanta, GA
Current Employee - Marketing Assistant in Atlanta, GA

I have been working at AT&T part-time for less than a year

Pros

-AT&T has been extremely flexible with my schedule
-Lots of resources and networking opportunities
-Lots of career Opportunities
-Very nice, smart, extremely helpful people

Cons

-Big company, lots of red tape

Recommends
Positive Outlook
Approves of CEO

Other Reviews for AT&T

  1. 2 people found this helpful  

    Premises Technician Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premesis Technician  in  San Rafael, CA
    Former Employee - Premesis Technician in San Rafael, CA

    I worked at AT&T full-time for more than a year

    Pros

    Good pay, lots of hours and overtime, good benefits and perks.

    Cons

    Very unrealistic expectations as far time given to complete installs and repairs, when customers do phone surveys after installs or repairs, and they are less than "very satisfied", you are held responsible, very little support from management, you, the technician, are punished for bad numbers, even when many times there are circumstances that affect your efficiency in a negative way, and you have no control over them(I.E. customer orders created wrongly(wrong address, order created as a repair, when it should have been an install, yet you are still expected to complete the wrongly created order in the allowed repair time of 69 minute, instead of the actual install time needed of 2-3 hours, no way to contact customers(not answering the phone), yet you are still expected to drive to the wrong address, and then customer finally answers, then you have to tell customer they have to call in and have the order created all over again, and wait another week to get their install/repair done. And again you, the premises technician are held responsible for a mistake the order department made. Company has efficiency expectations that NOT realistic, Period. I could go on and on.

    Advice to ManagementAdvice

    Expectations need to be reevaluated and reworked because the current standards are not based in reality

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Use as a stepping stone, not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advertising & Publishing  in  Tucker, GA
    Former Employee - Advertising & Publishing in Tucker, GA

    I worked at AT&T full-time for more than 10 years

    Pros

    There are (were) many really great caring people, hardworking employees there who take pride in a job well done.
    Benefits & pay previously were good, many of the managers were great to work with.

    Cons

    Culture of micromanagement & refusal to utilize the technologies they promote in their own business. Not pro flex scheduling or telecommuting. Only life/work balance came from being able to use earned vacation or personal time for appointments, family situations, etc.
    Executives from Randall Stephenson (salary 22-27 million) down exhibit callus disregard for employees & retirees. Example, in 2012 after announcing a very profitable year for AT&T, A&P was sold/merged with private equity firm. All who were eligible were basically forced into early retirement, most too young to collect retirement so basically forced into unemployment with the other 9% already looking for jobs. This year the retiree benefit cost increased by 270%, a much higher rate of increase than for employees. Now the company is outsourcing the majority of the remaining employees jobs in A&P.
    They have little regard for customers, seeing them only as $ signs. Greed.
    This is why I say it may be a good place to get some experience & move on because it is no longer a place to make a career as it was when it was Southern Bell or BellSouth.

    Advice to ManagementAdvice

    Don't outsource the remaining employees, you will lose a wealth of knowledge & dedication. You get what you pay for, if you run the company with cheap outsource employees you can't expect to get quality work, only those looking for a paycheck until they can find something better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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