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5350 Employee Reviews (View Most Recent)

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2 people found this helpful  

Premises Technician Review

Premesis Technician (Former Employee) San Rafael, CA

ProsGood pay, lots of hours and overtime, good benefits and perks.

ConsVery unrealistic expectations as far time given to complete installs and repairs, when customers do phone surveys after installs or repairs, and they are less than "very satisfied", you are held responsible, very little support from management, you, the technician, are punished for bad numbers, even when many times there are circumstances that affect your efficiency in a negative way, and you have no control over them(I.E. customer orders created wrongly(wrong address, order created as a repair, when it should have been an install, yet you are still expected to complete the wrongly created order in the allowed repair time of 69 minute, instead of the actual install time needed of 2-3 hours, no way to contact customers(not answering the phone), yet you are still expected to drive to the wrong address, and then customer finally answers, then you have to tell customer they have to call in and have the order created all over again, and wait another week to get their install/repair done. And again you, the premises technician are held responsible for a mistake the order department made. Company has efficiency expectations that NOT realistic, Period. I could go on and on.

Advice to Senior ManagementExpectations need to be reevaluated and reworked because the current standards are not based in reality

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    management not fair

    Comm Tech (Former Employee)

    I worked at AT&T full-time for more than 10 years

    Pros: good pay, ok benefits, good hours Cons: upper management stunk, lets some people get away with… No, I would not recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Stressful and underappreciated

    Assistant Store Manager (Current Employee) Los Angeles, CA

    I have been working at AT&T full-time for less than a year

    Pros: Good pay, high comission, lots of opportunity to work Cons: Inconvenient work hours, 7am weekend mandatory meetings for all staff, very strict attendance with point penalties that… Advice to Senior Management: Be more flexible with employees' personal life and scheduling. People have lives outside of work and you make it impossible to balance work and life… No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More

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