AT&T

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Premises Technician Review

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Premesis Technician in San Rafael, CA
Former Employee - Premesis Technician in San Rafael, CA

I worked at AT&T full-time (more than an year)

Pros

Good pay, lots of hours and overtime, good benefits and perks.

Cons

Very unrealistic expectations as far time given to complete installs and repairs, when customers do phone surveys after installs or repairs, and they are less than "very satisfied", you are held responsible, very little support from management, you, the technician, are punished for bad numbers, even when many times there are circumstances that affect your efficiency in a negative way, and you have no control over them(I.E. customer orders created wrongly(wrong address, order created as a repair, when it should have been an install, yet you are still expected to complete the wrongly created order in the allowed repair time of 69 minute, instead of the actual install time needed of 2-3 hours, no way to contact customers(not answering the phone), yet you are still expected to drive to the wrong address, and then customer finally answers, then you have to tell customer they have to call in and have the order created all over again, and wait another week to get their install/repair done. And again you, the premises technician are held responsible for a mistake the order department made. Company has efficiency expectations that NOT realistic, Period. I could go on and on.

Advice to ManagementAdvice

Expectations need to be reevaluated and reworked because the current standards are not based in reality

Doesn't Recommend
Neutral Outlook
No opinion of CEO

6453 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    treat your employees better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer in San Jose, CA
    Former Employee - Trainer in San Jose, CA

    I worked at AT&T as a contractor (more than an year)

    Pros

    Get the training and experience, then leave for better company. Do not let money trap you.

    Cons

    Employees are treated like two year olds or prisoners or felons. Managers in CA are hell bent on forcing retirement on everyone eligible or else they will "write them up" and start the "process". I have witnessed what amounts to age discrimination on more than one occasion.

    Advice to ManagementAdvice

    STOP THE INSANITY!!! You are pushing the core to the point of a total melt down. Is it a plan? Are you trying to force everyone out to bring in contractors at lower rates with no benefits? Contractors will not take ownership of the plant and facilities and the whole system will break down. STOP NOW!!! Apologize for your actions and treat your core with respect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Moorestown, NJ
    Current Employee - Assistant Store Manager in Moorestown, NJ

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Open to new initiatives and philosophy

    Cons

    No follow through once a new perspective is adopted

    Advice to ManagementAdvice

    Adapt to new ways of thinking. The old factory worker mentality doesn't apply to the current culture. Appreciate those with new fresh ideas, and actually

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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