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Helpful (2)

Premises Technician Review

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Premesis Technician in San Rafael, CA
Former Employee - Premesis Technician in San Rafael, CA

I worked at AT&T full-time (More than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Good pay, lots of hours and overtime, good benefits and perks.

Cons

Very unrealistic expectations as far time given to complete installs and repairs, when customers do phone surveys after installs or repairs, and they are less than "very satisfied", you are held responsible, very little support from management, you, the technician, are punished for bad numbers, even when many times there are circumstances that affect your efficiency in a negative way, and you have no control over them(I.E. customer orders created wrongly(wrong address, order created as a repair, when it should have been an install, yet you are still expected to complete the wrongly created order in the allowed repair time of 69 minute, instead of the actual install time needed of 2-3 hours, no way to contact customers(not answering the phone), yet you are still expected to drive to the wrong address, and then customer finally answers, then you have to tell customer they have to call in and have the order created all over again, and wait another week to get their install/repair done. And again you, the premises technician are held responsible for a mistake the order department made. Company has efficiency expectations that NOT realistic, Period. I could go on and on.

Advice to Management

Expectations need to be reevaluated and reworked because the current standards are not based in reality

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  1. Great money to be made as a sales rep - Management life is rough

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Austin, TX
    Current Employee - Assistant Manager in Austin, TX

    I have been working at AT&T full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    50k + job for people with just a HS Diploma/GED that includes full benefits. Sales reps are covered under a union so they get great protection (I work in Texas and they all get it) Tons of networking - Company phone - discounts on personal AT&T accounts like Uverse and Mobile Service

    Cons

    Hours are long, it's retail - all standing - if you have a manager who really lives the AT&T vision -which means (s)he supports and coaches their reps to make them successful - but some just use fear to threaten you and do your job - rather than help you and coach you. Also - quit doing 3-4 different launches at once. iPhone 5 - then OM - then ISIS - holy crap people.

    Advice to Management

    Take a look at yourselves. Unless you're part of the clique as a manager you're still treated second rate. As we speak I'm pretty sure my boss is trying to be forced out because they just don't want him there - Sad thing is - his entire staff loves him - and he and the other assistants are the ones who drives the sales


  2. The best company I have ever worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Atlanta, GA
    Former Employee - Project Manager in Atlanta, GA

    I worked at AT&T full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Education and the opportunity to grow are some of the pros.

    Cons

    The downside is that I do not work for them anymore.

    Advice to Management

    Continue programs that develop internet connectivity.


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