AT&T

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Premises Technician Review

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Premesis Technician  in  San Rafael, CA
Former Employee - Premesis Technician in San Rafael, CA

I worked at AT&T full-time for more than a year

Pros

Good pay, lots of hours and overtime, good benefits and perks.

Cons

Very unrealistic expectations as far time given to complete installs and repairs, when customers do phone surveys after installs or repairs, and they are less than "very satisfied", you are held responsible, very little support from management, you, the technician, are punished for bad numbers, even when many times there are circumstances that affect your efficiency in a negative way, and you have no control over them(I.E. customer orders created wrongly(wrong address, order created as a repair, when it should have been an install, yet you are still expected to complete the wrongly created order in the allowed repair time of 69 minute, instead of the actual install time needed of 2-3 hours, no way to contact customers(not answering the phone), yet you are still expected to drive to the wrong address, and then customer finally answers, then you have to tell customer they have to call in and have the order created all over again, and wait another week to get their install/repair done. And again you, the premises technician are held responsible for a mistake the order department made. Company has efficiency expectations that NOT realistic, Period. I could go on and on.

Advice to ManagementAdvice

Expectations need to be reevaluated and reworked because the current standards are not based in reality

Doesn't Recommend
Neutral Outlook
No opinion of CEO

5705 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    management not fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Comm Tech
    Former Employee - Comm Tech

    I worked at AT&T full-time for more than 10 years

    Pros

    good pay, ok benefits, good hours

    Cons

    upper management stunk, lets some people get away with things

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Stressful and underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Los Angeles, CA
    Current Employee - Assistant Store Manager in Los Angeles, CA

    I have been working at AT&T full-time for less than a year

    Pros

    Good pay, high comission, lots of opportunity to work

    Cons

    Inconvenient work hours, 7am weekend mandatory meetings for all staff, very strict attendance with point penalties that can lead to termination, stressful to hit quota, very seniriotity based. Bad if you are a new hire.

    Advice to ManagementAdvice

    Be more flexible with employees' personal life and scheduling. People have lives outside of work and you make it impossible to balance work and life with crazy working hour demands. And it would be great to allow weekends off even to new hires and not feel like you need to work for 5 years before you can earn a weekend day off.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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