AT&T

  www.att.com
  www.att.com
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Walk in the door stupid because you will be treated that way.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Facility Technician in Tuscaloosa, AL
Current Employee - Facility Technician in Tuscaloosa, AL

I have been working at AT&T full-time (more than 10 years)

Pros

Pay is good not the best, benefits are better than a lot of places, but they are changing not for the better every year

Cons

Micromanaged by bean counters far removed from the actual job they lord over as experts in the field. Upper management gives no flexibility or decision making authority to front line managers or technicians. It is a zero tolerance environment for any one trying to improve our customers experience unless you use their check list. You feel like a robot reading off everything they require you to say to every customer weather it applies or not. And this a real turn off when you are face to face with a dissatisfied customer.

Advice to ManagementAdvice

Your numbers are a joke. You have created a system in which we as employees are more interested in meeting the numbers that someone puled from their lower torso than doing what we know needs to be done to keep the customer. Listen to the people on the ground instead of the people who will tell the emperor that his clothes look great. You can't measure a loyal customer that establishes a relationship with a company employee with bogus numbers. This is often said at our office (One of these days we are going to have perfect numbers and no customers.)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

5838 Other Employee Reviews for AT&T (View Most Recent)

Sort: Rating Date
  1.  

    Not customer friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cedar Rapids, IA
    Former Employee - Customer Service Representative in Cedar Rapids, IA

    I worked at AT&T full-time (less than an year)

    Pros

    fun people to work with

    Cons

    keep time limit short even if you lose customers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    started great but is ending bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Reno, NV
    Current Employee - Customer Service Representative in Reno, NV

    I have been working at AT&T full-time (more than 3 years)

    Pros

    good starting pay, its a job

    Cons

    upper management is stuck in their ways and expect you to be a robot and sound like a robot, for tech support there is a top out in pay and once you get there you can't make any more money, In tech support we aren't even considered tier 1 so we don't make any where near the money that we should be making. turn over rate is horrible.

    Advice to ManagementAdvice

    treat your employees like people and not robots and that scripts are horrible and not made for great calls.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for AT&T

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