AT&T

  www.att.com
  www.att.com
There are newer employer reviews for AT&T

1 person found this helpful  

Experience the wonders of awful leadership

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Account Manager in Fort Lauderdale, FL
Current Employee - Account Manager in Fort Lauderdale, FL

I have been working at AT&T full-time (more than an year)

Pros

Benefits are decent, pay is rather median for the industry, and discounts on UVerse and cell phone service are obviously a plus

Cons

Leadership is so beyond out of touch that at times it's laughable. Level 3 management and above know nothing about the front line work life as they're generally busy shopping on the internet during the work day. Initiatives to improve customer service are hilarious when AT&T applauds itself and is rated dead last in service by almost every major third party surveyor.

Advice to ManagementAdvice

If you want customers to be happy, make sure your employees are happy first. Also throw out NPS ratings as it is only around to ensure undeserved bonuses.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

5868 Other Employee Reviews for AT&T (View Most Recent)

Sort: Rating Date
  1.  

    management not fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Comm Tech
    Former Employee - Comm Tech

    I worked at AT&T full-time (more than 10 years)

    Pros

    good pay, ok benefits, good hours

    Cons

    upper management stunk, lets some people get away with things

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Good job until we were outsourced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in Fairhaven, MA
    Former Employee - Customer Service Specialist in Fairhaven, MA

    I worked at AT&T full-time (more than 8 years)

    Pros

    Good pay
    Great benefits
    Decent vacation time
    Union representation

    Cons

    Work day monitored down to the second
    Company focus on quantity rather than quality care
    Pay raises based on seniority rather than performance
    Management slow to change with the times

    Advice to ManagementAdvice

    Listen to employees who are on the front lines of the business and have daily contact with your customer base.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for AT&T

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.