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Helpful (1)

Experience the wonders of awful leadership

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Manager in Fort Lauderdale, FL
Current Employee - Account Manager in Fort Lauderdale, FL

I have been working at AT&T full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Benefits are decent, pay is rather median for the industry, and discounts on UVerse and cell phone service are obviously a plus

Cons

Leadership is so beyond out of touch that at times it's laughable. Level 3 management and above know nothing about the front line work life as they're generally busy shopping on the internet during the work day. Initiatives to improve customer service are hilarious when AT&T applauds itself and is rated dead last in service by almost every major third party surveyor.

Advice to Management

If you want customers to be happy, make sure your employees are happy first. Also throw out NPS ratings as it is only around to ensure undeserved bonuses.

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  1. management not fair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Comm Tech
    Former Employee - Comm Tech

    I worked at AT&T full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    good pay, ok benefits, good hours

    Cons

    upper management stunk, lets some people get away with things


  2. Good job until we were outsourced

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Fairhaven, MA
    Former Employee - Customer Service Specialist in Fairhaven, MA

    I worked at AT&T full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay
    Great benefits
    Decent vacation time
    Union representation

    Cons

    Work day monitored down to the second
    Company focus on quantity rather than quality care
    Pay raises based on seniority rather than performance
    Management slow to change with the times

    Advice to Management

    Listen to employees who are on the front lines of the business and have daily contact with your customer base.


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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