There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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Helpful (1)

Experience the wonders of awful leadership

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Manager in Fort Lauderdale, FL
Current Employee - Account Manager in Fort Lauderdale, FL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at AT&T full-time (More than a year)

Pros

Benefits are decent, pay is rather median for the industry, and discounts on UVerse and cell phone service are obviously a plus

Cons

Leadership is so beyond out of touch that at times it's laughable. Level 3 management and above know nothing about the front line work life as they're generally busy shopping on the internet during the work day. Initiatives to improve customer service are hilarious when AT&T applauds itself and is rated dead last in service by almost every major third party surveyor.

Advice to Management

If you want customers to be happy, make sure your employees are happy first. Also throw out NPS ratings as it is only around to ensure undeserved bonuses.

Other Employee Reviews for AT&T

  1. Helpful (1)

    Good if you're union

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales & Service in Columbus, OH
    Former Employee - Customer Sales & Service in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Excellent pay and benefits, and you were free to handle client concerns without much interference from management.

    Cons

    As far as legacy AT&T goes, a lot of the management began as reps on the phone and were promoted. This is good for them, but unfortunately many of them lacked management skills.

    Advice to Management

    Please train your leadership to ensure they have the skills necessary to effectively manage others.


  2. Good job until we were outsourced

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Fairhaven, MA
    Former Employee - Customer Service Specialist in Fairhaven, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Good pay Great benefits Decent vacation time Union representation

    Cons

    Work day monitored down to the second Company focus on quantity rather than quality care Pay raises based on seniority rather than performance Management slow to change with the times

    Advice to Management

    Listen to employees who are on the front lines of the business and have daily contact with your customer base.


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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