There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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Good job until we were outsourced

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Specialist in Fairhaven, MA
Former Employee - Customer Service Specialist in Fairhaven, MA

I worked at AT&T full-time (More than 8 years)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Good pay Great benefits Decent vacation time Union representation

Cons

Work day monitored down to the second Company focus on quantity rather than quality care Pay raises based on seniority rather than performance Management slow to change with the times

Advice to Management

Listen to employees who are on the front lines of the business and have daily contact with your customer base.

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  1. Overall, much to be desired and not very team friendly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Marietta, GA
    Former Employee - Customer Service Representative in Marietta, GA

    I worked at AT&T full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Opportunity for growth is huge

    Cons

    A lot of back-biting and supervisors or team leaders who are only concerned with themselves and not the team as a whole

    Advice to Management

    As huge as your company is, you can reduce high turnover with true incentives to attain.


  2. Helpful (1)

    Experience the wonders of awful leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Fort Lauderdale, FL
    Current Employee - Account Manager in Fort Lauderdale, FL

    I have been working at AT&T full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are decent, pay is rather median for the industry, and discounts on UVerse and cell phone service are obviously a plus

    Cons

    Leadership is so beyond out of touch that at times it's laughable. Level 3 management and above know nothing about the front line work life as they're generally busy shopping on the internet during the work day. Initiatives to improve customer service are hilarious when AT&T applauds itself and is rated dead last in service by almost every major third party surveyor.

    Advice to Management

    If you want customers to be happy, make sure your employees are happy first. Also throw out NPS ratings as it is only around to ensure undeserved bonuses.


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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