There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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Great Employer - Call Center Director that cares!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Wheeling, WV
Current Employee - Customer Service Representative in Wheeling, WV

I have been working at AT&T full-time (Less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

The call center I worked at had an amazing atmosphere and it showed in the work of employees - great management (management would listen when you asked about a customer concern) - work parties (giving back to employees) - director always available to speak with if you had a concern - excellent training provided (mock calling + wonderful training material) - excellent pay for the area

Cons

Due to the nature of the work a lot of younger employees may work there. At times high-school'ish attitudes may arise.

Advice to Management

Keep up the excellent work and continue to listen to your employees!

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  1. Helpful (2)

    It was great Working For Them

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Ramon, CA
    Former Employee - Customer Service Representative in San Ramon, CA

    I worked at AT&T full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    A great company with oppertunities for advancement. The local management team would work with you to assist you in achieving your goals and try to get you promoted to either a management job or a higher paying job.

    Cons

    The attendance policy and the lack of wiggle room in that policy is about the only complaint I have ever had with this company.

    Advice to Management

    Treat your non-managment employees with respect and according to their contracts and you wont have any issues.


  2. Great experience!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T part-time

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great managers to work with

    Cons

    Salary is not so great for what you do.

    Advice to Management

    Increase pay, stop focusing on wall street


There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

See Most Recent

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