AT&T

  www.att.com
  www.att.com
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Overall, much to be desired and not very team friendly

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Marietta, GA
Former Employee - Customer Service Representative in Marietta, GA

I worked at AT&T full-time

Pros

Opportunity for growth is huge

Cons

A lot of back-biting and supervisors or team leaders who are only concerned with themselves and not the team as a whole

Advice to ManagementAdvice

As huge as your company is, you can reduce high turnover with true incentives to attain.

Doesn't Recommend

5623 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Extremely challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    The position pays well and there are many opportunities to move within departments and locations. You have the opportunity to work with an established company and peers with tremendous experience.

    Cons

    The position requires meeting metrics that often shift without warning and are difficult to obtain. The selection of agents you manage is out of your control and could be improved.

    Negative Outlook
    Approves of CEO
  2.  

    Good job until we were outsourced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Fairhaven, MA
    Former Employee - Customer Service Specialist in Fairhaven, MA

    I worked at AT&T full-time for more than 8 years

    Pros

    Good pay
    Great benefits
    Decent vacation time
    Union representation

    Cons

    Work day monitored down to the second
    Company focus on quantity rather than quality care
    Pay raises based on seniority rather than performance
    Management slow to change with the times

    Advice to ManagementAdvice

    Listen to employees who are on the front lines of the business and have daily contact with your customer base.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for AT&T

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