AT&T

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management not fair

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Comm Tech
Former Employee - Comm Tech

I worked at AT&T full-time (more than 10 years)

Pros

good pay, ok benefits, good hours

Cons

upper management stunk, lets some people get away with things

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

6457 Other Employee Reviews for AT&T (View Most Recent)

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  1. 1 person found this helpful  

    Good if you're union

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales & Service in Columbus, OH
    Former Employee - Customer Sales & Service in Columbus, OH

    I worked at AT&T full-time (more than 8 years)

    Pros

    Excellent pay and benefits, and you were free to handle client concerns without much interference from management.

    Cons

    As far as legacy AT&T goes, a lot of the management began as reps on the phone and were promoted. This is good for them, but unfortunately many of them lacked management skills.

    Advice to ManagementAdvice

    Please train your leadership to ensure they have the skills necessary to effectively manage others.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Good job until we were outsourced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in Fairhaven, MA
    Former Employee - Customer Service Specialist in Fairhaven, MA

    I worked at AT&T full-time (more than 8 years)

    Pros

    Good pay
    Great benefits
    Decent vacation time
    Union representation

    Cons

    Work day monitored down to the second
    Company focus on quantity rather than quality care
    Pay raises based on seniority rather than performance
    Management slow to change with the times

    Advice to ManagementAdvice

    Listen to employees who are on the front lines of the business and have daily contact with your customer base.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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