AT&T

www.att.com
There are newer employer reviews for AT&T

 

Good company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Houston, TX
Former Employee - Customer Service Representative in Houston, TX

I worked at AT&T full-time (more than 10 years)

Pros

benefits and pay, traditional retirement plan aside from 401k

Cons

Numbers are more important than customer service

Advice to ManagementAdvice

Need to go back to old school customer service

Recommends
Neutral Outlook
No opinion of CEO

6457 Other Employee Reviews for AT&T (View Most Recent)

Sort: Rating Date
  1.  

    Definitely a company of the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in San Jose, CA
    Current Employee - Retail Sales Consultant in San Jose, CA

    I have been working at AT&T full-time (less than an year)

    Pros

    competitive wages, great commission, great training program, always something new

    Cons

    some managers are too pushy, sales depend on location

    Advice to ManagementAdvice

    remember each seller is different and has a different selling style than you do. the sales representatives are the ones responsible for delivering the customer experience

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great Employer - Call Center Director that cares!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Wheeling, WV
    Current Employee - Customer Service Representative in Wheeling, WV

    I have been working at AT&T full-time (less than an year)

    Pros

    The call center I worked at had an amazing atmosphere and it showed in the work of employees
    - great management (management would listen when you asked about a customer concern)
    - work parties (giving back to employees)
    - director always available to speak with if you had a concern
    - excellent training provided (mock calling + wonderful training material)
    - excellent pay for the area

    Cons

    Due to the nature of the work a lot of younger employees may work there. At times high-school'ish attitudes may arise.

    Advice to ManagementAdvice

    Keep up the excellent work and continue to listen to your employees!

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for AT&T

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.